Ability to communicate effectively with clients in non-technical terms, both orally and in writing; work cooperatively; troubleshoot and diagnose systems problems and or make or recommend resolutions in areas of responsibility; evaluate alternatives and make sound independent decisions within established guidelines; prepare clear, concise and accurate documentation, reports of work performed, project management reports and other written materials; read, interpret, explain and apply technical information on business processes, software, and hardware for technical and nontechnical users; keep technical skills current to meet continuing requirements for assignments; establish and maintain cooperative working relationships with all levels of employees and customers, Extensive knowledge of data processing, hardware platforms, and enterprise software applications. Financial analysis, reporting, and integration of information systems to meet Prince William Water business process requirements to include enterprise reporting, processing, and reconciliation of Utility Billing, Construction Permitting, Project Management Office, Operations and Maintenance, Document Management, Procurement, and E-Commerce.