KNOWLEDGE, SKILLS and ABILITITES : Ability to plan and implement learning experiences that advance the intellectual and physical development of children, including improving the readiness of children for preschool by developing their literacy awareness and their approaches to learning. Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.