OTHER

FEED

UNKNOWN

Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Medical Center. The RN is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated timeframe and provides care to these patients via therapeutic use of self, the nursing process, the environment/instrumentation, and other health care team members.

Up to a $35,000 Sign on Bonus for qualified Registered Nurses!!! *Terms of payment may vary based on experience*Are you ready to join an organization where delivering high quality patient-centered care, compassion, teamwork, and integrity are the basis for how we work? At Arnot Health, we are focused on delivering high-quality, safe, cost-effective, socially responsible health care services. Arnot Health, an integrated healthcare delivery system, is conveniently located in the Southern Tier and Finger Lakes region of New York, which is known for its charm, scenic settings, and historical significance. We offer competitive pay, benefits, paid time off, tuition reimbursement, and advancement opportunities. We welcome your application.MAIN FUNCTION:The RN is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated timeframe and provides care to these patients via therapeutic use of self, the nursing process, the environment/instrumentation, and other health care team members. The RN is expected to perform their duties according to established standards of care and the core values established by the Division of Nursing. Reports to assigned Unit Director.DUTIES AND RESPONSIBILITIES:STANDARDS OF CARENursing Process Assessment1. Performs assessment/data collection in an ongoing and systematic manner, focusing on physiologic, psychological and cognitive status of patients.** Diagnosis2. Analyzes assessment data to determine appropriate nursing diagnoses.** Outcome Identification3. Identifies appropriate expected outcomes individualized to the patient.** Planning4. Formulates a goal directed plan of care, which is prioritized and based on determined nursing diagnosis and patient outcomes.** 5. Identifies patient/significant other learning needs and implements appropriate measures to meet these.** Implementation6. Implements care in a knowledgeable, skillful, consistent and continuous manner.** 7. Performs documentation duties on unit and in patient record, which is timely, accurate and concise.** Evaluation8. Evaluates effectiveness of self, care given by all health care team members, and contribution of systems, environment, and instrumentation in progressing patient toward outcomes.** PROFESSIONAL PERFORMANCEQuality of Care9. Functions with an awareness and application of safety issues as identified within the institution.**10. Performs efficiently in emergency patient situations following established protocols, remaining calm, informing appropriate persons, and documenting events.**11. Demonstrates sound knowledge base and actions in the care and decision making for designated patient populations.**12. Follows all Medical Center, Division of Nursing and Unit specific Policy and Procedures.**13. Consistently incorporates hourly rounding into daily practice.** Performance Appraisal14. Demonstrates an awareness of self responsibility and accountability for own professional practices.**15. Demonstrates awareness of legal issues in all aspects of patient care and unit function and strives to manage situations in a reduced risk manner.** Education16. Demonstrates appropriate knowledge and skills required by assigned unit.**17. Participates actively in staff development activities for unit and department of nursing personnel and other departments and personnel as appropriate.** Collegiality18. Formulates and uses effective working relationships with all health care team members, patients, and significant others.**19. Remains flexible in staffing patterns and resolution of staffing conflicts.** Ethics20. Demonstrates awareness and sensitivity to patient/significant other rights, as identified within the institution.**21. Decisions and actions on behalf of patients are determined in an ethical manner. ** Research22. Remains aware of current nursing research and implements findings in Nursing Practice as applicable.** Resource Utilization23. Functions to establish priorities of patient care based on essential patient needs and available unit resources of time, personnel, equipment and supplies.** CORE VALUESAccountability24. Accepts accountability for individual practice. Caring and Compassionate Environment25. Respects and recognizes each patient as a unique individual and provides holistic nursing care. Collaboration26. Collaborates with the patient, family and other health care providers in providing patient care.** Communication27. Demonstrates effective communication methods and skills, using lines of authority appropriately.** Continuity of Care28. Consistently identifies appropriate care plan and delivers care according to the plan of care.** Leadership29. Demonstrates leadership ability.30. Demonstrates appropriate delegation of tasks and duties in the direction and coordination of health care team members, patient care and unit activities.**31. Practices effective problem identification and resolution skills as a method of sound decision making.** Learning Environment32. Demonstrates self directed learning and participation in continuing education to meet own professional development. Attends 75% of all staff meetings and 100% of all mandatory in-services.**33. Seeks validation of knowledge base, skill level, and decision making as necessary and assertively seeks guidance in areas of question.** Participation in Decision Making34. Participates in development and attainment of unit and Department of Nursing goals, along with Medical Center strategic plans and goals.**35. Participates in unit, Division of Nursing and Medical Center councils/committees as appropriate.** Quality Improvement36. Participates in Quality Improvement initiatives and standards development.**37. Is familiar with and demonstrates Quality in Action principles and participates in the process as appropriate.** Age-Appropriate Care38. Provides age-appropriate care to all patients according to their age groups for the particular unit to which the individual is assigned.** Other39. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Medical Center.40.0It is understood that this job description lists typical duties for the classification and is not to considered inclusive of all duties, which may be assigned. EDUCATION: Current NYS nursing licensure, limited permit or eligible. Excellent communication skills and writing ability. PHYSICAL DEMANDS: Appreciable physical effort required; lifting, pulling, pushing, and moving patients of various size, capabilities and abilities. Some lifting, reaching, and stooping. Required to be on feet much of the time. EXPOSURE CATEGORY:Category I. Tasks that involve exposure to blood and body fluid or tissues. ** ADA Essential Functions Job Posted by ApplicantPro

Arnot Health System

Registered Nurse Behavioral Services Evenings

Cognitive Psychology

Communication Skills

Conflict Resolution

Data Analysis

Data Collection

Documentation

Establish Priorities

Health Plan

Healthcare

Healthcare Providers

Identify Issues

Instrumentation

Knowledge Base

Leadership

Legal

Medical Diagnosis

Medical Treatment

Nursing

Patient Care

Performance Reviews

Physical Demands

Problem Solving Skills

Process Analysis

Quality Assurance

Quality Management

Quality of Care

Registered Nurse (RN)

Risk Management

Staff Development

Standards Development

Standards of Care

Strategic Planning

Team Player

Treatment Plan

Writing Skills

Talent Acquisition

Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health. Arnot Health, an integrated healthcare delivery system, is conveniently located in the Southern Tier and Finger Lakes region of New York, which is known for its charm, scenic settings, and historical significance.

Description Are you ready to join an organization where delivering high quality patient-centered care, compassion, teamwork, and integrity are the basis for how we work? At Arnot Health, we are focused on delivering high-quality, safe, cost-effective, socially responsible health care services. Arnot Health, an integrated healthcare delivery system, is conveniently located in the Southern Tier and Finger Lakes region of New York, which is known for its charm, scenic settings, and historical significance. We offer competitive pay, benefits, paid time off, tuition reimbursement, and advancement opportunities. We welcome your application. MAIN FUNCTION:A caregiver who assumes responsibility and accountability for a group of patients under the supervision/direction of a registered nurse. Reports to the Director of Department to which assigned. DUTIES AND RESPONSIBILITIES: Nursing Process<ol><li style="line-height:normal;background:#ffffff"> Performs data collection in an ongoing and systematic manner focusing on physiologic, psychological, and cognitive status.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Provides care to patients under the direction or supervision of the registered professional nurse using the plan of care.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Recognizes change in patient status and communicates significant information promptly in an organized, logical and concise manner to a RN.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Implements care in a knowledgeable, skillful, consistent, and continuous manner based on plan of care.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Establishes priorities of patient care.**</li></ol> Technical Skill<ol><li style="line-height:normal;background:#ffffff"> Demonstrates competency in performing nursing skills as evidenced by positive RN evaluation.**</li></ol> Patient Education<ol><li style="line-height:normal;background:#ffffff"> Identifies patient/significant other learning needs; communicates needs to RN and follows plan(s) for teaching.** </li></ol>Documentation<ol><li style="line-height:normal;background:#ffffff"> Documents in a timely and accurate manner using designated forms**:</li><li style="line-height:normal;background:#ffffff"> Nursing and/or medical intervention</li><li style="line-height:normal;background:#ffffff"> Patient's response to intervention</li></ol> Patient Rights<ol><li style="line-height:normal;background:#ffffff"> Maintains confidentiality of patient data.**</li></ol> Safety<ol><li style="line-height:normal;background:#ffffff"> Functions with an awareness of risk management, safety issues and adheres to Arnot Health and Division of Nursing policies and procedures regarding infection control.**</li></ol> Emergency Situations<ol><li style="line-height:normal;background:#ffffff"> Performs efficiently in emergency situations following established protocols; documents events appropriately.**</li></ol> Knowledge Base<ol><li style="line-height:normal;background:#ffffff"> Demonstrates knowledge base for designated patient population. Identifies own knowledge deficits and promptly seeks resources/consultation to meet these needs in order to provide safe patient care.**</li></ol> Professionalism<ol><li style="line-height:normal;background:#ffffff"> Is accountable for own actions.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Maintains professional behavior and appearance.**</li></ol> Self Development<ol><li style="line-height:normal;background:#ffffff"> Demonstrates self-directed learning and participates in continuing education to meet own professional growth.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Attends all mandatory inservices and is responsible for attending staff meetings or reviewing minutes if unable to attend.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Completes all required competencies in designated time frame.**</li></ol> Legal Issues<ol><li style="line-height:normal;background:#ffffff"> Demonstrates awareness of basic legal issues in all aspects of patient care and unit function, and strives to minimize risks.**</li></ol> Goals<ol><li style="line-height:normal;background:#ffffff"> Participates in development and attainment of Unit and Division of Nursing goals.**</li></ol> Communication<ol><li style="line-height:normal;background:#ffffff"> Communicates in a professional, responsible and constructive manner.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Non-verbal communication - is professional and appropriate.**</li></ol> Working Relationships<ol><li style="line-height:normal;background:#ffffff"> Formulates and uses effective working relationships with all health care team members, patients, and significant others.**</li></ol> Staffing<ol><li style="line-height:normal;background:#ffffff"> Is prompt in reporting to work and maintaining a good work attendance.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Willingly assists others and is flexible in scheduling to meet the needs of the unit.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Maintains consistent level of productivity.**</li></ol> Medical Administration<ol><li style="line-height:normal;background:#ffffff"> Administers medication (including intravenous fluids) according to policy, and practices safely as evidenced by no repeated pattern of error(s).**</li></ol> Other<ol><li style="line-height:normal;background:#ffffff"> Consistently incorporates hourly rounding into daily practice.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Treats all customers with respect.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Provides age specific appropriate care to patient according to their age groups for the particular unit to which the individual is assigned.**</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Is responsible for attending all annual mandatory educational programs as required by position.</li></ol> <ol><li style="line-height:normal;background:#ffffff"> Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.</li></ol> <ol><li style="line-height:normal;background:#ffffff"> It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.**</li></ol> EDUCATION: Graduate of a Practical Nursing Program registered by the New York State Education or by the licensing authority of another state. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:Basic Life Support (BLS) required within 90 days of hire date. Advance Cardiac Life Support (ACLS) is required in critical care units. PHYSICAL DEMANDS:Appreciable physical effort required. Moving, lifting and assisting patients whose size and physical abilities can vary greatly. Some lifting, reaching and stooping. Required to be on feet much of the time. EXPOSURE CATEGORY:Category I. Tasks that involve exposure to blood and body fluid or tissue. ** A.D.A. Essential Functions Job Posted by ApplicantPro

Licensed Practical Nurse - Skilled Nursing Facility - Evenings

Infection Control

Licensed Practical Nurse/Licensed Vocational Nurse

Licensing

Medical Affairs

Medication Administration

Meeting Minutes

Organizational Skills

Patient Education

Presentation/Verbal Skills

Time Management

Training/Teaching

FULL_TIME

YEAR

This is a high-volume, fast-paced role for someone who enjoys helping customers, solving problems quickly, and delivering professional service across phone, chat, and email channels. This role is a strong fit for candidates looking to build a long-term career in customer service, call center operations, sales support, client support, or customer success.

Careerscape is supporting a client opening for a Hybrid Call Center Representative with a fast-growing customer experience and support organization based in New York City.This is a high-volume, fast-paced role for someone who enjoys helping customers, solving problems quickly, and delivering professional service across phone, chat, and email channels.As a Call Center Representative, you will be the first point of contact for customers. You will help answer questions, resolve issues, document customer interactions, and support a smooth service experience from start to finish.This role is a strong fit for candidates looking to build a long-term career in customer service, call center operations, sales support, client support, or customer success.Candidates must be able to work a hybrid schedule in New York City, with a mix of in-office and remote work based on business needs.<h3>Responsibilities</h3><ul><li>Handle inbound and outbound customer calls in a professional manner</li><li>Respond to customer inquiries via phone, email, and chat</li><li>Assist with account questions, billing inquiries, service requests, and general support needs</li><li>Resolve customer concerns while maintaining a positive and professional tone</li><li>Provide accurate product and service information</li><li>Document all customer interactions in CRM and internal systems</li><li>Follow company scripts, procedures, and compliance guidelines</li><li>Escalate complex issues to senior support teams when needed</li><li>Maintain customer satisfaction, response time, and quality standards</li><li>Support sales, retention, or account follow-up efforts when applicable</li><li>Collaborate with team leads, QA analysts, and support managers</li><li>Manage high call volumes while staying organized and professional</li></ul><h3>Requirements</h3><ul><li>High school diploma or equivalent required</li><li>Associate’s or Bachelor’s degree preferred, but not required</li><li>0-2 years of experience in customer service, call center, retail, administrative support, or related roles</li><li>Strong verbal communication and listening skills</li><li>Comfortable handling phone-based customer interactions</li><li>Basic computer skills, including email, CRM systems, and data entry</li><li>Ability to multitask in a fast-paced support environment</li><li>Strong problem-solving and conflict resolution skills</li><li>Ability to work a hybrid schedule in New York City</li><li>Reliable internet connection and a quiet workspace for remote workdays</li><li>Willingness to work scheduled shifts, which may include evenings or weekends depending on business needs</li><li>Dependable, professional, and comfortable working toward performance goals</li></ul><h3>Benefits</h3><ul><li>Benefits may include:</li><li>Hybrid work schedule based in New York City</li><li>Competitive base salary with performance-based bonus opportunities</li><li>Estimated total compensation of $50,000 - $80,000+ per year</li><li>Overtime opportunities for approved additional hours</li><li>Quarterly performance incentives and rewards</li><li>Paid training and onboarding</li><li>Medical, dental, and vision coverage options</li><li>Paid time off, holidays, and sick leave</li><li>401(k) retirement plan options</li><li>Career growth into roles such as Senior Call Center Representative, Team Lead, Customer Success Specialist, Account Support Specialist, or Operations Coordinator</li><li>Supportive team environment with coaching, QA feedback, and clear performance expectations</li><li>Opportunity to build experience in customer service, client support, sales support, and call center operations</li><li>Remote workdays available as part of the hybrid schedule</li></ul>

Evening Customer Service Jobs in Ithaca, NY

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Evening Customer Service Jobs in Ithaca, NY

Registered Nurse Behavioral Services Evenings Arnot Health System

Licensed Practical Nurse - Skilled Nursing Facility - Evenings Arnot Health System

Call Center Representative Careerscape

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