Saint Louis, MO4 days ago
Member experience from booking through checkout - tickets, inquiries, escalations* Property and housekeeping partner relationships* Market KPIs: NPS, CSAT, cleaning quality, growth* Reservation coordination and maintenance escalation with property management teams* Onboarding, installation, desinstallation, and launching of units at your propertyWhat we're looking for* Requires living and working on-site at the property* Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait* Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions* Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them* Ability to triage under pressure - three things are urgent at once, you know which one to move on first* Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhereWork Schedule & AvailabilityThis role does not follow a traditional or fixed schedule. You will oversee reservations made through Landing's platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.