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FEED

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact.

YEAR

At Towne Park, it's more than a job, you can make an impact.A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.Towne Park is a place where you can make a difference and create smiles every day.Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.JOB SUMMARYThe Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.DUTIES AND RESPONSIBILITIESFinancial and Business Systems Management<ul><li>Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.</li><li>Demonstrates the ability to improve the financial performance and profitability of the account</li><li>Understands the contractual agreement and recognizes ways to maximize opportunities</li><li>Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover</li><li>Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping</li><li>Ensures that forecasts, payroll and accounting reports are on time and accurate</li><li>Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures</li></ul>Human Resources<ul><li>Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location</li><li>Fosters an environment that retains talented associates</li><li>Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews</li><li>Sees that new associates get off to the right start through proper orientation and on-the-job training</li><li>Recognizes great performance and provides opportunities for top performers to learn and grow</li><li>Recognizes where the team and individual performers need to improve and properly trains and coaches</li><li>Identifies talent and helps develop future leaders for the organization</li><li>Conducts regular performance appraisals and provides feedback and coaching for all direct reports</li><li>Holds effective associate meetings and ensures that shift huddles happen on every shift</li><li>Practices positive discipline and provides accurate and timely performance documentation</li><li>Delegates by allocating decision making and other responsibilities appropriately and effectively</li></ul>Service Management<ul><li>Ensures that the guest/patient service experience is delivered consistently on all shifts</li><li>Efficiently allocates labor resources to support service delivery</li><li>Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels</li><li>Understands the client's service standards and effectively integrates Towne Park's standards to complement them</li><li>Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results</li></ul>Client Relations Management<ul><li>Develops cohesive working relationships with the clients' staff members</li><li>Maintains regular meeting rhythms and communication channels with the client and follows through on commitments</li><li>Knows when to be present at the site and maintains a high level of visibility</li><li>Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations</li><li>Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.</li></ul>Systems and Standards<ul><li>Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures</li><li>Trains others or sees that they are trained to properly use the systems provided</li><li>Maintains a clean, neat work environment</li><li>Completes all tasks in a timely manner as instructed by the Area/District Manager</li><li>Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers</li><li>Treats clients and associates with courtesy, respect and dignity</li><li>Maintains strict confidentiality related to associate and client information</li></ul>Safety and Risk Management<ul><li>Understands and follows safety and security procedures</li><li>Practices preventative safety procedures as set forth by Towne Park</li><li>Reports all accidents and incidents to the Area/District Manager immediately</li><li>Uses only equipment trained to use and operates all equipment in a safe manner</li><li>Reports all potential high risk areas and safety concerns to the Area/District Manager</li><li>Ensures all associates have been adequately trained in safety and loss prevention procedures</li><li>Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims</li><li>Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations</li><li>Promptly responds to any concerns regarding workplace safety</li><li>Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases</li><li>Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation</li></ul>Sales Responsibilities:<ul><li>Maintains relationships with present client to obtain references and leads for new opportunities</li><li>Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes</li><li>Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going</li><li>Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.</li></ul>KNOWLEDGE, SKILLS AND ABILITIES<ul><li>Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines</li><li>Demonstrated work ethic, drive, energy, and persistence to achieve goals</li><li>Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations</li><li>Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>Written and verbal communication skills to effectively address all levels within the organization</li><li>Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li></ul>QUALIFICATIONS<ul><li>Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience</li><li>Knowledge of general business practices including accounting, human resources and customer service</li><li>Must be able to drive manual transmission</li><li>Must have and maintain a valid driver's license and clean driving record</li><li>For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen</li></ul>Job DetailsCompensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $60,000-$65,000.Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.</li><li>Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.</li><li>Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances</li><li>Working extended hours, including evenings and weekends are required.</li><li>Travel of up to 10% may be required.</li></ul>

Towne Park Ltd

Account Manager - Hotel Valet Services

Accounting

Analysis Skills

Business Practices

Business Solutions

Coaching

Communication Skills

Computer Skills

Construction

Corporate Communications

Customer Relations

Customer Satisfaction

Customer Support/Service

Dental Insurance

Depth Perception

Disciplinary Action

Diversity

Documentation

Driver's License

Employee Benefits

Employee Retention

Establish Priorities

Exit Interviews

Financial Management

Financial Reporting

Financial Systems

Forecasting

Hospital

Hospitality and Tourism

Hotel Management

Human Resources

Human Resources Customer Service

Insurance

Leadership

Lift/Move 50 Pounds

Litigation

Loss Prevention

Loyalty Programs

Maintain Compliance

Metrics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Patient Care

Payroll Accounting

People Management

Performance Management

Performance Metrics

Performance Reviews

Physical Demands

Presentation/Verbal Skills

Profit & Loss

Project/Program Management

Resource Management

Risk

Risk Management

Safety Process

Safety/Work Safety

Sales

Sales Management

Schedule Development

Service Delivery

Telemedicine

Time Management

Top Sales Rep

Training/Teaching

Vision Plan

Worker's Compensation

Writing Skills

In addition, the Campus Safety Officer/ Staff engage in outreach and communication efforts to women and/or underrepresented student groups on campus around issues of alcohol consumption, sexual misconduct, sexual harassment, and bias-related conduct. Provide quality customer service (defined as friendly, courteous, respectful, and helpful) to students and all other members of the college community, as well as when representing the college to external organizations or individuals.

HOUR

Position: Campus Safety OfficerStatus: Full-Time, Non-Exempt, StaffDepartment: Campus SafetyReports to: Director of Campus SafetyCompensation: $20.00 to $25.00 per hourPosition Description: The Campus Safety Officer is responsible for providing campus safety services to the College community, which includes enforcing campus regulations, vehicle and traffic laws, local, state, and federal laws. Providing emergency response on campus and protecting life and property within the Paul Smith’s community. In addition, the Campus Safety Officer/ Staff engage in outreach and communication efforts to women and/or underrepresented student groups on campus around issues of alcohol consumption, sexual misconduct, sexual harassment, and bias-related conduct.Duties & Responsibilities:<ul><li>Patrol campus premises on foot or vehicle to ensure the safety and security of students, employees, and visitors.</li><li>Act as the primary Campus Safety & Security telephone contact via the cell phone as needed and instructed. Maintain communication channels, utilizing scanners, two-way radio, etc.</li><li>Identify and respond to potential security threats, suspicious activities, and safety hazards.</li><li>Monitor access to campus buildings and facilities and ensure that only authorized individuals enter restricted areas.</li><li>Direct traffic during peak hours, special events, or emergencies, ensuring smooth flow and pedestrian safety.</li><li>Respond promptly to emergency calls on campus, provide first aid or assistance as needed, and coordinate with other emergency responders when required.</li><li>Monitor access points, enforce campus policies, and address violations like trespassing, vandalism, and theft.</li><li>Conduct security checks on buildings and facilities according to established guidelines.</li><li>Collect evidence, interview witnesses, and file detailed reports for further action by campus authorities or law enforcement, as necessary.</li><li>Attend safety workshops, training sessions, and awareness programs related to personal safety, fire safety, and active shooter preparedness. When appropriate, offer these trainings to other Campus Safety personnel and the broader college community.</li><li>Maintain clear and constant communication with other Campus Safety members, campus staff, and local law enforcement to coordinate responses to incidents effectively.</li><li>Work closely with other college offices (e.g., Student Life & Wellness, Title IX Coordinator, Facilities, Athletics, Human Resources) as needed on issues of mutual interest.</li><li>Assist students and employees as needed with room lockouts, escorts, information requests, access to academic areas, and vehicle problems, etc.</li><li>Check heating, lighting, sprinkling, security, ventilation, fire, etc., systems to make sure they are operational.</li><li>Observe, report, and initiate corrective actions on safety or fire violations.</li><li>Respond to fire alarms, ensure proper evacuation, and initiate appropriate action (i.e., incident reports).</li><li>Regularly inspect fire extinguishers and AEDs (automatic external defibrillators) ensuring they are fully charged/operational and properly located.</li><li>Issue and record ID badges.</li><li>Issue appropriate tickets for parking and moving violations.</li><li>Participate in the development of the department’s strategic and operational plans as required by department leadership. Work closely with department supervisor to develop and implement operational goals that support departmental success.</li><li>Work with leadership and other team members to achieve successful results on all established individual and departmental goals and key performance indicators.</li><li>Provide quality customer service (defined as friendly, courteous, respectful, and helpful) to students and all other members of the college community, as well as when representing the college to external organizations or individuals.</li><li>May perform other duties as assigned.</li></ul>Essential Skills:<ul><li>Strong interpersonal skills, flexibility, and service-oriented demeanor</li><li>Ability to successfully conduct security patrols without direct supervision.</li><li>Skill in providing protection services to individuals on campus.</li><li>Ability to react calmly and effectively in emergency situations.</li><li>Must have capacity to work independently.</li><li>Ability to detect problems and report information to appropriate personnel.</li><li>Communicate effectively, at times under stressful circumstances.</li><li>Ability to communicate effectively, both orally and in writing.</li><li>Ability to understand, follow, and enforce safety codes, regulations, and procedures.</li><li>Ability to complete routine paperwork.</li></ul>Qualifications: Preferred:<ul><li>Associate’s degree or higher in Criminal Justice or related field.</li><li>At least 1 year of prior experience related to campus safety and security in a higher education environment.</li><li>Previous law enforcement, security, or military experience may be beneficial.</li></ul>Minimum:<ul><li>High school diploma or GED equivalent.</li><li>Hold a valid Driver’s License and maintain an acceptable driving record to be eligible under the College’s insurance policy.</li><li>Must have, or be able to obtain, a State of New York Security Guard License within the first 30 days of employment.</li><li>Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive campus community.</li></ul>Physical Requirements:Environmental Conditions:<ul><li>Work is consistently performed both indoors and outdoors in all weather conditions.</li><li>Occasional exposure to loud environments.</li><li>This position is part of a 24/7 operation and requires the ability to work shift work, including extended shifts, overnights, evenings, weekends, and holidays, including when classes are not in session.</li></ul>Lifting and Carrying:<ul><li>Moderate lifting of up to 50 pounds is routinely necessary.</li><li>Heavy lifting and carrying of more than 50 pounds may be necessary in some emergency situations.</li></ul>Mobility:<ul><li>This position requires the ability to stand, sit, stoop, bend, kneel, and crouch regularly.</li><li>The ability to climb several flights of stairs, balance, push, pull, and occasionally run is required.</li></ul>Dexterity and Hand-Eye Coordination:<ul><li>Manual dexterity for handling small office-related objects.</li><li>Fine motor skills for work performed on laptop.</li><li>Infrequent need to reach overhead or below shoulder level to perform work duties.</li></ul>Sensory Requirements:<ul><li>Good vision, including color vision, with corrective lenses, as necessary.</li><li>Good hearing with assistive devices, as necessary.</li><li>Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li><li>Ability to communicate verbally and non-verbally (reach, point, signal, etc.)</li></ul>Paul Smith’s College is an equal opportunity employer. Position descriptions are created that focus on essential functions, using inclusive language, and avoid unnecessary or discriminatory requirements

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Account Manager - Hotel Valet Services Towne Park Ltd

Campus Safety Officer (Full-Time) Paul Smith's College

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