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The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma.

Position Summary:
<h2> <strong>Telecommunications Operator</strong></h2><p style="margin:0px"><strong>Orlando Health</strong></p><h3> <strong>Why Orlando Health?</strong></h3><p style="margin:0px">“At Orlando Health, being <em>your best place to work</em> is not just something we say—it’s our promise to you.”</p><p style="margin:0px">Orlando Health is a leading healthcare system with:</p><ul><li> 3,200 beds across 15 hospitals and emergency departments</li><li>‍️ 22,000+ team members and nearly 4,200 physicians</li><li>易 80+ specialties and subspecialties</li><li> Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma</li></ul><hr/><h3> <strong>Benefits & Perks</strong></h3><p style="margin:0px">Eligible team members receive:</p><ul><li><strong>Day One Benefits</strong> (medical, dental, vision)</li><li> <strong>403(b) Retirement Plan with match</strong></li><li> <strong>Paid Time Off (PTO)</strong></li><li> <strong>Tuition Reimbursement & Student Loan Repayment</strong></li><li> <strong>FREE Education Programs</strong></li><li> <strong>Paid Parental Leave</strong></li><li> Pet insurance, backup childcare/elder care, and more</li><li> Shift differentials for evenings, nights, and weekends</li></ul><hr/><h3> <strong>Position Summary</strong></h3><p style="margin:0px">The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.</p><hr/><h3> <strong>Key Responsibilities</strong></h3><ul><li> Answer and process high-volume calls with professionalism and accuracy</li><li> Dispatch and coordinate <strong>codes, trauma calls, and emergency notifications</strong></li><li> Monitor alarm systems and notify appropriate personnel in real time</li><li>欄 Transfer calls using warm handoffs</li><li> Utilize systems to process messages, work orders, and service requests</li><li> Page physicians and on-call personnel as needed</li><li> Initiate overhead announcements clearly and accurately</li><li> Support 24/7 operations, including nights, weekends, and holidays</li><li> Follow all Orlando Health policies and emergency protocols (HICS)</li></ul><hr/><h3><strong>Additional Responsibilities</strong></h3><ul><li> Maintain on-call schedules</li><li> Participate in training and professional development</li><li> Support compliance and continuous improvement</li></ul><hr/><h3> <strong>Qualifications</strong></h3><p style="margin:0px"><strong>Education</strong></p><ul><li> High School Diploma or equivalent</li></ul><p style="margin:0px"><strong>Experience</strong></p><ul><li> Call center or customer service experience preferred</li></ul><p style="margin:0px"><strong>Licensure</strong></p><ul><li> None required</li></ul><hr/><h3> <strong>What We’re Looking For</strong></h3><ul><li> Strong communication and multitasking skills</li><li>律 Ability to stay calm in high-pressure situations</li><li> Attention to detail and accuracy</li><li> Flexibility with scheduling</li></ul>

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IT Hosp Contact Ctr Operator - Orlando Health - Melbourne -1ST SHIFT, WED/THURS OFF - 6:00am to 2:30pm Orlando Health

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