JOB DUTIES AND RESPONSIBILITIES:Answers all calls into the call center in a timely fashion while demonstrating exceptional customer service and telephone etiquette, regardless of the intent of the caller Works efficiently out of Bed Planning and Transfer Center modules in the electronic medical records system, EpicEffectively utilizes medical appropriateness criteria for all urgent and emergent transfers/admissions including review of patient’s chart to determine treatment plan, medical history, reason for admission, and special considerations for patient placementReviews patient insurance to determine appropriateness for transfer and communicates with other departments as necessary to facilitate insurance authorizations if neededInitiates Case Management referrals when appropriateCoordinates activities in the department and promotes cooperation to the staff to achieve department objectives and maintain good interdepartmental relationsPromotes and maintains harmonious and effective working relationships within the hospitalUtilizes Capacity Management Dashboard in Epic to determine overall census condition and bed availabilityUtilizes appropriate critical thinking, triage and clinical skills to determine patient placement and prioritization of patient transfersCoordinates placement of OR patients with PACU/ASC to minimize disruption to the OR schedule PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 8-12 hours per day, one hour at a time. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.