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You’ll check in patients, verify paperwork, answer questions, offer refreshments, assist the Registered Nurse (RN), schedule appointments, and process payments - providing elevated, high-touch service with clear, professional communication. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room.

HOUR

Description:Why You’ll Love this Wellness Coordinator Job! Are you energized by a fast-paced, boutique, and guest-focused environment? If you’re highly organized, detail-oriented, and excellent at time management, the Wellness Coordinator role at Hydration Room could be the perfect fit. This position is ideal for professionals with experience in high-end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs. As a Wellness Coordinator, you’ll be the first point of contact for patients, creating a warm, refined, and service-driven experience from start to finish. You’ll check in patients, verify paperwork, answer questions, offer refreshments, assist the Registered Nurse (RN), schedule appointments, and process payments - providing elevated, high-touch service with clear, professional communication. Familiarity with POS and scheduling systems is a plus. Schedule: This is a part-time position. You will work 2-4 shifts per week with open availability, and work at least 1 weekend shift per week. Pay: $23.00 base hourly rate + tips (average of $1 - $4 per hour!) Locations You’ll Cover: Oxnard, Thousand Oaks, and Calabasas clinic locations, as well as On-Call shifts Why Hydration Room?<ul><li>Paid Time Off/Vacation Time for full-time team members</li><li>Insurance: Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members</li><li>Future Planning: 401(k) for part-time and full-time team members</li><li>Career Development Opportunities</li><li>Exclusive Perks: Enjoy complimentary IV and injection therapy benefits</li><li>Flexible Scheduling: We work with you to accommodate your availability!</li><li>Parental Leave Program for full-time team members</li></ul>Clinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM. If you’re passionate about health, wellness, and delivering high-end customer service, this is your chance to be part of something bigger. Apply today to join Hydration Room as a Wellness Coordinator! Job Responsibilities<ul><li>Partner with and support the RN in providing care to patients in a fast-paced environment</li><li>Assist the RN in opening and/or closing the clinic each day</li><li>Perform basic administrative, clerical, and technical tasks to coordinate patient care</li><li>Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed</li><li>Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts</li><li>Learn and have a basic understanding of provided treatments</li><li>Promote service packages and memberships</li><li>Maintain compassion and kindness for all patients</li><li>Always maintain client confidentiality and dignity</li><li>Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols</li><li>Assist in the training of new staff members</li><li>Notify the Support Center of any facility issues that need addressing</li><li>Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic</li><li>Perform other clinic duties as required or assigned by clinic management, the RN, or physician</li><li>Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines</li></ul>Requirements:<ul><li>High school diploma or equivalent required</li><li>2+ years of experience in a high-volume patient or customer service environment</li><li>1+ year in high-end customer service or boutique hospitality - preferred</li><li>Schedule flexibility between 8:00am – 8:00pm</li><li>Availability to work a minimum of one weekend shift per week</li><li>Commitment to work at all listed locations</li></ul>Physical Requirements:<ul><li>Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer</li><li>Ability to stand for prolonged periods of time if needed</li><li>Must be able to traverse the entire facility</li><li>Must be able to lift up to 15 pounds at times</li></ul>This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time. Compensation details: 23-23 Hourly Wage PI1d8fade6c7c7-25401-40637467

Hydration Room

Wellness Coordinator - Part-Time

Administrative Skills

Calendar Management

Channel Support

Communication Skills

Customer Support/Service

Detail Oriented

Develop and Maintain Customers

Documentation

Intravenous Injections

Legal

Nursing

Operations Guidelines

Organizational Skills

Patient Assessment

Patient Care

Physical Demands

Point of Sale (POS) Systems

Problem Solving Skills

Registered Nurse (RN)

Staff Training

Telephone Skills

Time Management

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OTHER

FEED

Renders assistance to all other Zoo departments and personnel as requested, including care taking or observational duties in the animal department, irrigation and watering of Zoo grounds in summer months, and assisting the Private Event Hosts during an evening event. Maintains Nightly Log and Nightly Report to accurately reflect hours during which rounds were made and breaks were taken, as well as record any discrepancies or incidents that present a security or safety problem.

Benefits: <ul><li>SEPP</li><li>Membership</li><li>Guest Passes</li><li>Company parties</li><li>Employee discounts</li><li>Free uniforms</li><li>Training & development</li><li>Wellness resources</li></ul> 

   Join our fun and professional team in our efforts to save the natural world! Schedule: Saturday & Sunday, 12:30 AM to 8:30 AM SUMMARY: All-weather foot patrol opportunity for a "night-owl", who enjoys working outdoors and with minimal supervision. Under general direction of the Director of Safety and Security, the Security Guard patrols the Zoo grounds on a regular basis throughout the shift. Responds in a timely and professional manner to a wide variety of routine and emergency situations.  ESSENTIAL DUTIES include the following: <ul><li>Monitors activity at all gates leading into the Zoo, ensuring that only authorized personnel gain access to the Zoo  at all times during the shift.</li><li>Physically checks all spaces, gates, doors, locks, and windows, ensuring they are locked or secured for the night.</li><li>Ensures full coverage of scheduled shift, making appropriate contacts for assistance or relief from duty should an emergency arise requiring the guard to leave the Zoo before the scheduled end of the shift.</li><li>Changes light bulbs as needed to ensure security and common public spaces are adequately lighted.</li><li>Patrols the entire park on foot on a regular and continuous basis throughout shift and reports all physical and security problems to the Director of Safety and Security and/or S.B. Police Department.</li><li>Maintains Nightly Log and Nightly Report to accurately reflect hours during which rounds were made and breaks were taken, as well as record any discrepancies or incidents that present a security or safety problem.</li><li>Utilizes guard tour system device when making rounds to check in at all guard tour  stations on every round.</li><li>Sets and maintains traps as directed for raccoons and other small mammals that pose a significant threat to the health of animals in the collection.</li><li>Maintains open lines of communication with all departments in the Zoo, with special attention given to animal care staff concerns and issues.</li><li>Renders assistance to all other Zoo departments and personnel as requested, including care taking or observational duties in the animal department, irrigation and watering of Zoo grounds in summer months, and assisting the Private Event Hosts during an evening event.</li><li>Operates a radio, cellular telephone, guard tour system device, pepper spray, and basic hand tools such as screwdriver, pliers, and hammer.</li><li>Adheres to Zoo policies regarding tardiness, absences, and other attendance related issues.</li><li>Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual.</li><li>Apply and Exemplify “green” (sustainable) practices whenever possible.</li></ul>SECONDARY DUTIES: <ul><li>Greets every guest with a smile.</li><li>Thanks guests for supporting/visiting the Zoo.</li><li>Answers phone calls promptly.</li><li>Insures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions.</li><li>Associates with guests to assist and share information.</li><li>Responds to all guest inquiries, complaints, and comments according to Zoo guest relation procedures.</li><li>Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code.</li><li>Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending meetings.</li><li>Reflects the qualities outlined in the Guest Relations Statement and the Employee Pledge.</li><li>Performs other duties as required.</li></ul> POSITION CRITERIA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education and Experience: <ul><li>High school graduate or any equivalent occupation, which provides the required knowledge, skills, and abilities.</li></ul>License, Certification, or Preferred Qualifications: <ul><li>Successful completion of a CA Department of Justice criminal background check is required.</li><li>Current California Guard Card certification required.</li><li>First Aid and CPR certification preferred. </li></ul>  Knowledge, Skills and Ability: <ul><li>Comprehensive knowledge of the policies, procedures, and equipment of the Security Department as they relate to Security and general Zoo operations.</li><li>Ability to use independent judgment in handling routine as well as emergency situations.</li><li>Ability to oversee and monitor conditions and to promote and exercise safety precautions.</li><li>Ability to interact and communicate with the general public in a courteous and friendly manner.</li><li>Effective verbal and written communication skills.</li><li>Ability to prioritize assignments and complete patrols within a reasonable amount of time (roughly one hour for a standard round).</li><li>Ability to complete assigned work and meet established deadlines and timetables under a minimal amount of direct supervision.</li><li>Ability to consistently work scheduled shifts without significant numbers of absences or tardiness.</li><li>Problem solving and conflict management skills.</li><li>Capacity to analyze, interpret and use sound judgment in the application of Zoo rules, policies, guidelines and regulations.</li><li>Capacity to perform under stress when confronted with an emergency, unusual or dangerous situation.</li><li>Ability to develop productive and friendly relationships at work.</li><li>Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests.</li><li>Ability to exercise safe work habits.</li><li>Awareness of, sensitivity to, and empathy with animals.</li></ul>Physical Demands & Work Environment: <ul><li>Ability to sustain the physical speed and attention that are vital to the safe and effective completion of duties.</li><li>Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.</li><li>Physically able to walk and remain on feet up to 8 hours, as well as work up to 16 hours at a time.</li><li>Must be able to exert a minimum of 25 pounds of force and able to lift, carry, push or pull or otherwise move objects whose weight may exceed 25 pounds.</li><li>Ability to negotiate all areas of the Zoo over a variety of terrain, including behind-the-scenes, lawns, gravel, hilltop, and attic storage.</li><li>Must be physically able to operate a variety of equipment including two-way radio, cellular phone, telephone, pepper spray dispenser,  guard tour system device and alarm system controls.</li><li>Adequate hearing capabilities to hear vehicles approaching, detect warning sounds, ascertain sound direction and recognize related danger.</li><li>Eyesight must be at a sufficient level to perform duties without trouble or impairment.</li><li>Exposure to extreme environmental conditions including smoke, dust, heat, cold, and wetness.</li><li>Involves working out-of-doors in all weather conditions.</li><li>Supportive and open employment culture.</li></ul>Tools Used: <ul><li>Guard tour system device</li><li>Two-way radio</li><li>Cellular phone</li><li>Pepper spray dispenser</li><li>Alarm System controller</li><li>Hand tools</li></ul>

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Wellness Coordinator - Part-Time Hydration Room

Security Guard Graveyard Shift / Part Time Weekend Santa Barbara Zoo

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