Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Medical Center. The RN is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated timeframe and provides care to these patients via therapeutic use of self, the nursing process, the environment/instrumentation, and other health care team members.