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Position Summary: The FOH Shift Leader & Events Coordinator is a dual-role position responsible for leading front-of-house (FOH) operations during assigned shifts while also planning, coordinating, and executing events both in-restaurant and off-site. This role requires strong leadership, organizational skills, and attention to detail to ensure smooth FOH operations and successful events that enhance the restaurant’s brand and guest experience.

<h3>Position Title: FOH Shift Leader & Events Coordinator</h3>Reports To: Director of OperationsLocation: Chick-fil-A MassillonEmployment Type: Full-Time / Part-Time<h3>Position Summary:</h3>The FOH Shift Leader & Events Coordinator is a dual-role position responsible for leading front-of-house (FOH) operations during assigned shifts while also planning, coordinating, and executing events both in-restaurant and off-site. This role requires strong leadership, organizational skills, and attention to detail to ensure smooth FOH operations and successful events that enhance the restaurant’s brand and guest experience.<h3>Key Responsibilities:</h3><h4> </h4><h4>FOH Shift Leader Duties (50%):</h4>-Daily FOH Operations Management: <ul><li>Ensure smooth daily operations of all FOH activities during your assigned daypart.</li><li>Maintain the highest standards of food safety and cleanliness in compliance with health and safety regulations.</li></ul>-Guest Experience & Issue Resolution: <ul><li>Ensure all employees are utilizing Chick-fil-A hospitality principles with every guest interaction.</li><li>Monitor and meet or exceed all established FOH metrics, including speed of service, food quality, attentive/courteous service, guest experience, and cleanliness.</li></ul>-Checklists & Facility Maintenance: <ul><li>Complete all applicable checklists (opening, pre-close, transition, rotations, etc.).</li><li>Oversee daily deep clean checklists and ensure high-quality maintenance and cleanliness of facilities and equipment.</li></ul>-Team Coordination & Communication: <ul><li>Regularly coordinate with the Director team regarding monthly goals and personnel actions</li><li>Provide continuous coaching and training to all FOH team members</li></ul><h4>Event Planning & Execution (50%):</h4>-Event Planning: <ul><li>Plan, coordinate, and execute a variety of events, including in-restaurant promotions, private dining experiences, and off-site catering events.</li><li>Collaborate with the marketing team to develop event themes, menus, and promotional materials.</li><li>Manage event budgets, timelines, and logistics to ensure successful execution.</li></ul>-Vendor & Partner Coordination: <ul><li>Liaise with vendors, suppliers, and external partners to secure necessary resources for events (e.g., equipment, decorations, entertainment).</li><li>Negotiate contracts and manage relationships with external stakeholders.</li></ul>-On-Site Event Management: <ul><li>Oversee event setup, execution, and breakdown, ensuring all details are handled smoothly and according to plan.</li><li>Coordinate internally (Director Team and BOH) to ensure seamless food and beverage service during events.</li></ul>-Post-Event Evaluation: <ul><li>Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.</li><li>Track event metrics (e.g., attendance, revenue, customer satisfaction) and report findings to management.</li></ul><h3>Qualifications:</h3>Education: High school diploma or equivalent; Bachelor’s degree in Hospitality, Communication, Business, or related field preferred.Experience:<ul><li>2+ years of experience in restaurant operations, specifically in a FOH leadership role. Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.</li><li>Proven track record of successfully planning and executing events.</li></ul>Skills:<ul><li>Strong organizational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and meet tight deadlines.</li><li>Proficiency in event management software and Microsoft Office Suite.</li><li>Knowledge of food and beverage operations, including health and safety regulations.</li></ul>Attributes:<ul><li>Creative thinker with a passion for delivering exceptional customer experiences.</li><li>Team player with strong leadership and problem-solving skills.</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays as needed.</li></ul><h3>Physical Requirements:</h3><ul><li>Comfortable working in a fast-paced, high-pressure environment.</li><li>Ability to stand for extended periods and lift up to 30 pounds.</li></ul>Additional Qualifications and Requirements:<ul><li>Smile</li><li>Create and Maintain Eye Contact</li><li>Speak Enthusiastically</li><li>Make Emotional Connections with Guests</li><li>Reliable transportation</li><li>Strong people skills with a desire to serve Team Members</li><li>Strong commitment to superior customer service</li><li>Ability to manage Team Member behavioral and performance issues</li><li>Ability to work in a team environment with shared ownership and responsibility</li></ul>Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.<h3>Job Type</h3>Full time, Part time<h3>Schedule</h3>Monday to Friday, Weekend availability, Holidays

Chick-fil-A

Team Leader & Events Coordinator

Budget Management

Catering Services

Coaching

Communication Skills

Contact Management

Contract Management

Contract Negotiation

Customer Experience

Customer Satisfaction

Customer Support/Service

Detail Oriented

Event Management

Food Quality

Food Safety

Food Services

Food and Beverage Industry

Interpersonal Skills

Leadership

Lift/Move 30 Pounds

Logistics

Marketing

Metrics

Microsoft Office

Multitasking

Operations

Operations Management

Organizational Skills

Physical Demands

Problem Solving Skills

Public/Media/Press/Analyst Relations

Regulations

Relationship Management

Restaurant

Safety Compliance

Safety Standards

Safety/Work Safety

Team Lead/Manager

Team Player

Time Management

workstreamftpin

OTHER

From handling inquiries to coordinating event details, you will be responsible for delivering outstanding customer service, closing sales, and ensuring seamless event planning in a fast-paced, team-oriented environment. However, flexibility is expected based on client needs, and team members should be prepared to stay beyond scheduled hours as necessary to ensure successful event planning and execution.

Benefits: <ul><li>401(k) matching</li><li>Company parties</li><li>Dental insurance</li><li>Employee discounts</li><li>Flexible schedule</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Training & development</li><li>Vision insurance</li><li>Wellness resources</li></ul> 

 
Party Savvy, Stark County’s leader in the event rental industry, seeks a detail-oriented and customer-focused Event Consultant to join our team. In this role, you will play a crucial part in creating exceptional event experiences by understanding client needs and recommending the right rental products. From handling inquiries to coordinating event details, you will be responsible for delivering outstanding customer service, closing sales, and ensuring seamless event planning in a fast-paced, team-oriented environment.   Essential Duties and Responsibilities:  <ul><li>Respond to incoming phone calls, texts, web requests, and emails promptly and professionally.</li><li>Make outbound calls to update and maintain business contact information.</li><li>Greet clients in our Design Center, providing guidance on rental products.</li><li>Consult with clients to understand their event needs, making tailored recommendations and identifying upselling opportunities.</li><li>Create event layouts and ensure all details are accurately recorded.</li><li>Follow up on quotes and leads in line with department goals.</li><li>Develop and nurture relationships with new and existing clients to drive retention and repeat business.</li><li>Proactively address and resolve customer concerns.</li><li>Attend networking events, trade shows, and conferences to foster relationships with industry professionals.</li><li>Travel to offsite locations as needed for client consultations.</li><li>Engage with clients planning weddings, corporate events, fundraisers, and parties, ensuring all rental needs are met.</li><li>Accurately enter and manage order details in rental software.</li><li>Coordinate event logistics, including delivery, pickup, setup, and teardown, while occasionally assisting with these tasks as needed.</li><li>Maintain clear, professional communication with customers and team members.</li><li>Perform additional duties as assigned.</li></ul>  Schedule: <ul><li>The typical schedule is Monday–Friday, 8:30 AM – 5:00 PM. However, flexibility is expected based on client needs, and team members should be prepared to stay beyond scheduled hours as necessary to ensure successful event planning and execution</li><li>Occasional after-hours and weekend shifts for client appointments, set-ups, or during high-demand seasons.</li><li>Potential for overtime during our peak season.</li><li>Flexible scheduling options are available.</li></ul>Benefits/Perks: <ul><li>Medical, dental, vision, and 401k after 60 days.</li><li>Enjoy team member rental discounts and participate in our referral program. </li><li>96 hours of PTO annually (prorated the first year based on hire date/month).</li></ul>Qualifications and Requirements: <ul><li>1+ years of experience in customer service, sales, or a related field.</li><li>Strong communication and interpersonal skills.</li><li>Valid Ohio driver’s license (must meet company insurance requirements).</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Strong typing skills and ability to maintain accurate records.</li><li>Ability to interpret instructions in written, oral, diagram, or schedule form.</li><li>Basic math skills, including fractions, percentages, and ratios.</li><li>Ability to lift 40 lbs. and assist with event setups and teardowns as needed.</li><li>Comfortable with upselling and closing sales.</li><li>Strong multitasking, prioritization, and problem-solving skills.</li><li>Professional appearance and demeanor.</li><li>Knowledge of the event or catering industry (preferred).</li><li>Successful completion of a background check and drug screening.</li><li>Complete this behavioral assessment to be considered for the next steps in the hiring process: https://assessment.predictiveindex.com/bo/XZu/EventConsultantPSCanton</li></ul>

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Team Leader & Events Coordinator Chick-fil-A

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