Ensures team members are equipped with all tools to serve the guests' needs, which include, but not limited: making yourself available for the team members by consistently walking floors, answering questions, following up with team members, addressing issues and concerns, giving clear expectations and directions for tasks and assignments. Manages with daily duties, which include, but not limited to: room quality control, guests' requests, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department.