The position works closely with Patient Experience Specialists, clinical staff, faculty, administrative teams, and the Business Office to support efficient patient flow and resolve registration, insurance, scheduling, or account-related issues that may affect patient care. Reporting to the Manager of Patient Experience, the Concierge is responsible for patient registration, check-in and check-out, demographic and insurance verification, appointment scheduling, patient communications, and maintaining accurate patient information within the electronic dental record and practice management system.