Interview clients and obtain factual information in stressful situations; listen carefully during interviews to both content and presentation in order to identify questionable information; investigate, research and interpret information regarding a clientâs criminal history, social and other background; interpret and apply complex laws, policies and procedures using considerable judgment; communicate effectively with a variety of people, both orally and in writing; effectively handle difficult situations; work well under pressure; develop and maintain good working relationships with a wide variety of people; utilize computers to retrieve and enter information. Visual-Frequent use of good overall vision, reading, close up work, peripheral vision; Dexterity-Frequent reaching, repetitive motion, and writing; Hearing/Talking-Constant hearing and talking on the telephone, talking in person; occasional hearing faint sounds, public speaking; Emotional/Psychological Factors-Constant decision making and concentration; frequent exposure to issues of trauma, grief, death, hostility; frequent public contact; occasional exposure to hazardous or infectious materials; frequent working weekends/nights/overtime.