Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager• Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program• Ability to critically think and problem solve.• Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.• Maintains sufficient records, files, controls, and procedures to ensure management and work production.•