Priorities may shift throughout the day, case volume is high, and requests can range from a straightforward account lookup to a detailed reconciliation across payment processors, billing systems, ERP platforms, the general ledger, and multiple internal teams. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.