You will spend the majority of your time on the club floor, maintaining a consistent guest relations presence across all four member floors, the two social floors (F&B and events) and the two Bedrock floors (fitness and wellness), building genuine connections with members and their guests, understanding their interests, and creating opportunities for introductions, programming participation, and long-term engagement. This is a highly visible hospitality role that requires exceptional emotional intelligence, discretion, and an instinct for anticipating member needs, capturing the relationship intelligence that helps every department deliver an elevated, personalized experience, and helping Moss remain a club where everyone is known by name.