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Though we have secured incredible victories over the years, like raising the minimum wage for all workers, ensuring all children in Oregon have access to health care, and becoming the largest Latinx organization in the state, the political and cultural landscape has changed drastically, and we're stepping up to face those changes head-on. PCUN has advocated for Oregon farmworkers and working Latinx families, working tirelessly to empower these communities to understand and take action against systematic exploitation and its harmful effects.

Since 1985, Pineros Y Campesinos Unidos del Noroeste (PCUN) started as a union for farm workers, fighting to gain collective bargaining rights. This is a right that this country never fully gave to farmworkers. That's why 80 workers founded Pineros and Campesinos Unidos del Noroeste – to fight against exploitation and all of its effects. PCUN has advocated for Oregon farmworkers and working Latinx families, working tirelessly to empower these communities to understand and take action against systematic exploitation and its harmful effects. Though we have secured incredible victories over the years, like raising the minimum wage for all workers, ensuring all children in Oregon have access to health care, and becoming the largest Latinx organization in the state, the political and cultural landscape has changed drastically, and we're stepping up to face those changes head-on. Every day brings with it an urgent political or cultural challenge to address, and each new challenge highlights just how critical our advocacy and organizing work is. Job Summary<ul><li>Implements and oversees communications programs that effectively describe and promote the organization </li><li>Develops external media relations and establishes rapport to present a positive image of the organization to external sources. </li><li>Reviews media coverage and oversees press releases for publication to external sources. </li><li>Oversees social media </li><li>Oversees the work of internal publication staff to ensure timely and accurate portrayal of messages and materials. </li><li>Respond to requests for information from the media or designate an appropriate spokesperson or information source. </li><li>Write press releases or other media communications </li><li>Update and maintain content posted on the Web </li></ul>Essential Job FunctionsMedia and Public Relations<ul><li>Drafts press releases and prepares staff for interviews </li><li>Develops and maintains external media relations, establishing rapport </li><li>Provides media training to key stakeholders </li><li>Drafts talking points </li></ul>Project Management<ul><li>Maintains communication request protocols for the organization </li><li>Tracks progress of organizational priorities and makes recommendations to revise as needed </li><li>Routinely updates the Leadership team on the progress of strategic initiatives and projects. </li></ul>Digital<ul><li>Implements a social media strategy for the organization </li><li>Update and maintain the organization's website </li></ul>Staff Supervision<ul><li>Oversees key staff such as the content creator and other roles as needed </li><li>Establishes goals and ensures accountability </li></ul>QualificationsKnowledge, Skills, and Abilities<ul><li>Excellent written and verbal skills in English and Spanish </li><li>Effective written and verbal communication skills </li><li>Strong knowledge of meta platforms and other social media platforms </li><li>Knowledge of WordPress and Elementor </li><li>Understanding of public media and news sources </li><li>Experience in graphic design </li><li>Experience with graphic design software such as Adobe </li></ul>Education and Other Requirements<ul><li>At least three years of experience in media relations and/or marketing </li><li>Previous nonprofit experience </li><li>Experience in activism or activist organizations </li></ul>Other Critical Competencies:<ul><li>Commitment to equity, dignity, justice, and respect. </li><li>Commitment to Oregon's Farmworker Movement </li><li>Commitment to implementing and reinforcing systems </li><li>Commitment to advocacy work </li></ul>Working Conditions & Physical RequirementsThe work is primarily performed in an office setting and/or remotely, with off-site meetings and events. Occasional travel may be required. Suitable candidates must be able to read, write, and interpret documents and perform highly detailed work. This is largely a sedentary position that requires the employee to sit, stand, walk, and bend, and may occasionally require moving files and other equipment. Reasonable AccommodationWe are committed to providing reasonable accommodations for pregnant people and people with disabilities, including in the application process. If you need reasonable accommodations to participate in the application or interview process, please send an email with the subject line “Reasonable Accommodation Request” to bryan@sasquatchhr.org. Commitment to Inclusive Hiring PracticesResearch indicates that members of marginalized communities often underestimate their qualifications and apply only when they meet all the criteria in a job posting. We also know that a confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply – we'd love to hear from you. We would appreciate the opportunity to consider your application and how your talents and experience can bring value to this role. PCUN is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, religion or belief, sex, gender, pregnancy, national origin, citizenship, marital or domestic partnership status, sexual orientation, gender identity or expression, age, disability, military or veteran status, physical characteristics such as height and weight, or any characteristic protected by federal, state, or local law. PCUN recognizes and values the benefits of a diverse workforce. To Apply:Applications must include all of the following: <ul><li>Resume </li><li>Cover Letter </li></ul>

PCUN

Communications Manager

Adobe Product Family

Business Strategy

Communication Skills

Communications Protocols

English Language

Graphic Design

Graphics Software

Healthcare

Leadership

Legal

Marketing

Military

Nonprofit

People Management

Physical Demands

Presentation/Verbal Skills

Press Releases

Project Tracking

Project/Program Management

Public/Media/Press/Analyst Relations

Publications

Request for Information (RFI)

Set Goals

Social Media

Spanish Language

Strategic Planning

Time Management

Training/Teaching

Wordpress

Writing Skills

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Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels .

HOUR

Join our team as a Service Center Supervisor at Lancaster at Lancaster in Salem, OR, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers. We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew , " for a glimpse into our dedication to our communities, health, and families. What We Offer <ul><li> $28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates </li><li> Additional pay for bilingual skills, paid on hours worked </li><li> 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine </li><li> Profit sharing & 403(b) retirement plan available </li><li> Generous PTO, eight paid holidays, and much more! </li></ul> What You'll Do: <ul><li> Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies </li><li> Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files </li><li> Answers questions from staff and provides guidance and feedback </li><li> Assists in the formulation and management of performance targets for individuals and teams </li><li> Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels </li><li> Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving </li><li> Updates and maintains scheduling protocols for all clinics the call center is serving </li><li> Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures </li><li> Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them </li><li> Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director </li><li> Performs other duties as assigned </li><li> Management Duties: </li><li> Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations Addresses performance and/or behavior issues, clarifying expectations and providing feedback </li><li> Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient </li><li> Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training </li><li> Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment </li><li> Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF on a daily basis </li></ul> Qualifications: <ul><li> High School Diploma or General Education Diploma (GED). An associate's Degree is preferred </li><li> Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience. </li><li> Call center experience, preferably in healthcare is preferred </li><li> Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint </li></ul> Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at jobs@yvfwc.org to learn more about this opportunity!

Yakima Valley Farm Workers Clinic serves over 120,000 people across 27 clinics and programs in two states. We have expanded medical care to include dental, orthodontia, nutritional counseling, autism screening, and behavioral health. We also offer community programs that offer assistance with employment and training, afterschool education, rental and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, tobacco cessation, and three mobile medical/dental clinics.

 
 Our mission celebrates diversity. We are committed to equal opportunity employment.

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Communications Manager PCUN

Service Center Supervisor - Full Time (97301) Yakima Valley Farm Workers Clinic

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