OTHER SKILLS and ABILITIES: • Advanced troubleshooting and problem‑solving skills • Strong leadership presence with the ability to influence and guide others • Excellent interpersonal skills with the ability to build strong client trust • Superior verbal, written, and technical documentation skills • Highly organized, detail‑oriented, and process‑driven • Ability to work independently with minimal direction • Strong time management and prioritization skills • Thrive in a fast‑paced, team‑oriented environment • Ability to multitask across multiple clients and priorities • Occasional overtime/weekend work may be required • Must have access to reliable transportation • Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts Qualifications Minimum Education and Experience: Managed Services experience required. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure.