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Hope Network’s Neurological Rehabilitation department provides a supportive residential setting for patients recovering from brain or spinal cord injuries, enabling them to focus on their recovery goals. You will also assist with essential medical tasks, including monitoring vital signs, aiding mobility exercises, and ensuring accurate documentation of patient progress.

<h1>Neuro Rehabilitation Technician</h1>Today, we start. Tomorrow, we stop at nothing.Hope Network’s Neurological Rehabilitation department provides a supportive residential setting for patients recovering from brain or spinal cord injuries, enabling them to focus on their recovery goals. In this vital role, you will play a key part in our clients' journeys by fostering a positive, therapeutic atmosphere through person-centered care. Your work will promote independence, self-confidence, and engagement in meaningful activities.You will also assist with essential medical tasks, including monitoring vital signs, aiding mobility exercises, and ensuring accurate documentation of patient progress. Your contributions will be crucial in creating a nurturing environment that encourages healing and growth.We value strong communication, initiative, integrity, and positive role modeling. If you're passionate about making a meaningful impact and thrive in a collaborative culture, we encourage you to apply! <a href="https://vimeo.com/367107968" rel="noopener nofollow noreferrer" target="_blank">Click here to watch us in action</a>! Anticipated Work Schedule<ul><li>Part-Time, Full-Time & On-Call positions available!</li><li>Every other weekend availability required</li><li>1st 7am-3pm</li><li>2nd 3pm-11pm</li><li>3rd 11pm-7am</li></ul>Core Responsibilities<ul><li>Personal Care Support: Assist with bathing, dressing, and toileting while respecting clients' privacy. Attending to mealtime, ensuring dietary guidelines are adhered to.</li><li>Medical Care Support: Help clients manage medications and provide basic wound, catheter, and colostomy bag care. All training is provided!</li><li>Therapeutic Activities: Facilitate physical therapy and occupational therapy exercises from therapists and transport clients to medical appointments.</li><li>Monitoring and Support: Observe and document clients’ participation and progress during activities. Work closely with rehabilitation therapists and other team members to integrate life enrichment activities into individualized treatment plans.</li><li>Emotional Support: Offer companionship and encouragement to help clients during recovery. Building a trusting relationship can significantly impact clients' morale and motivation, fostering a positive environment that supports their healing journey.</li><li>Promote Independence: Encourage clients to make progress in their self-care abilities! Provide a safe environment and appropriate resources that foster growth and development tailored to their current level of capability.</li></ul>Requirements<ul><li>Valid driver’s license</li><li>Entry-level roles are available, but experience in health care is preferred</li></ul>Here are just some of the ways Hope Network invests in you for all that you do:<ul><li>Competitive compensation starting from $16 with flexibility based on experience</li><li>Medical, Vision, & Dental Care</li><li>403(b) Retirement Plan</li><li>Educational Reimbursement</li><li>Career-Pathing</li><li>Paid Training</li><li>Employee Referral Bonus</li><li>Generous Paid Time Off</li></ul>This position is an ideal entry-level opportunity for individuals aspiring to pursue careers in the following fields:<ul><li>Licensed Practical Nurse (LPN)</li><li>Physician</li><li>Recreation Therapist</li><li>Lifestyle Fitness Trainer</li><li>Job Coach</li><li>Speech-Language Pathologist</li><li>Certified Occupational Therapy Assistant (COTA)</li><li>Physical Therapist</li><li>Forensic Social Worker</li><li>Case Manager</li><li>Residential Coordinator</li><li>Assistant Supervisor</li></ul> <h4>Skills</h4>Preferred<ul><li>eCare User</li></ul>Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" rel="nofollow noopener noreferrer" target="_blank">Know Your Rights</a> notice from the Department of Labor.

Hope Network Neuro Rehabilitation

Rehab Tech - Clinical

Career Counseling

Case Management

Catheterization

Certified Occupational Therapist Assistant (COTA)

Clinical Assessment

Colostomy

Communication Skills

Customer Support/Service

Documentation

Driver's License

Fitness

Healthcare

Licensed Practical Nurse/Licensed Vocational Nurse

Medical Assistance

Medical Office Administration

Medications

Neurology

Occupational Therapy

On Call

Organizational Skills

Patient Care

Personal Care

Physical Therapy

Recreation

Reimbursement

Retirement Plan

Social Work

Speech and Language Pathology

Spinal Cord Injury

Team Player

Training/Teaching

Treatment Plan

Wound Care

Appcast Custom Questions GTM

OTHER

FEED

As a public transportation organization headquartered in Grand Rapids, Michigan, The Rapid provides safe, reliable, and accessible transit services throughout Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming. In this customer-facing role, you will help ensure positive rider experiences by delivering accurate information, assisting with fare media sales, supporting trip planning, and responding to customer inquiries, compliments, and concerns with professionalism and care.

HOUR

The Rapid is looking for a full-time Customer Experience Specialist to join our team!The Customer Experience Specialist plays a vital role in supporting The Rapid's mission by serving as a welcoming and knowledgeable point of contact for our customers and community. As a public transportation organization headquartered in Grand Rapids, Michigan, The Rapid provides safe, reliable, and accessible transit services throughout Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming. In this customer-facing role, you will help ensure positive rider experiences by delivering accurate information, assisting with fare media sales, supporting trip planning, and responding to customer inquiries, compliments, and concerns with professionalism and care. If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid!Position Summary:The Customer Experience Specialist is responsible for providing positive, empathetic, and professional service to all customers while accurately processing fare media sales and handling cash and electronic transactions with precision. This role ensures the proper management of cash balances, reconciliation of sales, and monitoring of online orders while maintaining compliance with finance procedures. The Customer Experience Specialist delivers timely and accurate information about transit services, assists customers with trip planning, and produces identification cards for ADA and reduced fare-eligible passengers. Serving as one of the points of contact for compliments, complaints, and service requests, the position plays a critical role in supporting customer satisfaction and operational excellence. This role requires strong communication skills, attention to detail, a high level of responsibility and reliability, and the ability to build and maintain effective working relationships across all levels of the organization.What will you be doing in this role:<ul><li>Provides a positive, empathetic, and professional service to all customers.</li><li>Accurately sells fare media (transit passes and tickets), handles cash and electronic transactions with precision, maintains a proper balance of cash and fare media throughout each shift, and reconciled all sales at the end of the day.</li><li>Monitors online sales, prepares bulk ticket orders and completes all required paperwork accurately. Works with the Finance Department as needed to ensure compliance and accuracy.</li><li>Delivers clear, timely, and accurate information to customers regarding services, operations, and fare options.</li><li>Serves as the telephonic and real time contact for customers compliments, complaints, and requests for service, ensuring issues are documented and escalated to the appropriate person or department for timely resolution.</li><li>Provides wayfinding information regarding routes, schedules, and trip planning for customers.</li><li>Produces identification cards for ADA and reduced fare-eligible passengers.</li><li>Establishes and maintains effective working relationships with coworkers, leadership, and staff across all levels of the organization.</li><li>Other duties as assigned.</li></ul>To be successful in this role you will need: <ul><li>High School Diploma, or GED, PLUS;</li><li>Two years of experience providing in-person customer service and performing currency transactions using computers and other related equipment and programs.</li><li>Basic computer skills including Microsoft Office. Ability to learn systems as required.</li><li>Ability to deliver exceptional customer service with a positive, empathetic and professional attitude at all times. Works with a sense of urgency and delivers expedient customer service.</li><li>Excellent oral communications skills, strong interpersonal skills, demonstrating tact and diplomacy.</li><li>Ability to deal with frustrated customers, remaining composed in tone and temperament.</li><li>Strong cash handling skills, including accurately processing transactions, maintaining balanced cash drawers, and reconciling daily sales.</li><li>Effective verbal and written communication skills to provide clear and accurate information to customers and coworkers.</li><li>Strong organizational and problem-solving skills for assisting customers with trip planning and special programs such as ADA and reduced fare eligibility.</li><li>Ability to work independently and manage time effectively while maintaining a customer-first mindset.</li><li>Proficiency in establishing and maintaining positive working relationships across all levels of the organization.</li><li>Flexibility to adapt to changing needs and perform a variety of tasks while maintaining a high standard of service.</li><li>Demonstrate reliability by consistently reporting to work on time, meeting deadlines, and maintaining dependable performance with minimal supervision.</li><li>Takes personal responsibility for the accuracy and quality of work performed, ensuring tasks are completed thoroughly and on time.</li><li>Must be able to sit for long periods of time at a desk which requires all day use of computers and other cash-handling equipment.</li></ul>Physical Demands:Employee must occasionally lift or move up to 25 pounds for movement of boxes, files or other items. May also include frequent bending, stooping, squatting, pushing and pulling. Employee is required to perform job duties in accordance with existing health and safety procedures and policies.While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee is frequently required to walk and stand. Use of hands and arms is necessary to reach or use various tools or objects. Specific vision abilities required by this job include close vision and ability to adjust focus. Here's what you can look forward to as a valued member of our team:<ul><li>Hourly rate: $18.92</li><li>Health Insurance - We offer three medical plan options through Priority Health for you, your spouse, and/or children. A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan!</li><li>Dental Insurance - The Rapid offers two dental options through BCBSM, including orthodontic coverage.</li><li>Vision Insurance - Is offered through the VSP network.</li><li>Retirement Contribution - You are eligible to participate in a 457 Retirement Saving plan on your first day. We offer a 10% employer contribution!</li><li>Life Insurance and Short-Term Disability - life insurance and short and long-term disability insurance are provided by The Rapid.</li><li>Wellbeing and Fitness - We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.</li><li>Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!</li><li>Paid Time Off - Vacation and sick time accrues monthly.</li></ul>The Rapid is an EEO Employer.Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need to request an accommodation at any point during the application/interview process

The Rapid

Customer Experience Specialist

Administrative Skills

Calendar Management

Cash Management

Computer Skills

Customer Experience

Customer Relations

Customer Satisfaction

Detail Oriented

Develop and Maintain Customers

Digitial Currency

Finance

Financial Procedures

High School Diploma

Interpersonal Skills

Leadership

Maintain Compliance

Maintenance Services

Media Sales

Microsoft Office

Performance Management

Presentation/Verbal Skills

Problem Solving Skills

Professional Services

Public Transport

Reconciliation

Safety Process

Safety/Work Safety

Sales

Sales Support

Time Management

Transaction Processing/Management

Writing Skills

Talent Acquisition

FULL_TIME

YEAR

Scope, plan and coordinate records scanning projects optimizing the use of in-house versus third party services; Collect, analyze and report on metrics associated with records management across the organization; and track scanning needs against capacity to ensure projects remain on schedule and can be completed according to plans. During project development stages retrieve, compile, analyze and present inventory, usage, historic, performance, billing and budgetary data needed to establish plans, draft scopes of work, weigh alternatives, evaluate proposals, report on activities and account for both project and contract expenditures.

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan. Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being for three years in a row (2023-2025). We have also received the “Impact Award” from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team! Job Summary: Responsible for supporting project management to ensure the success of the County's capital projects, contracts for services, major procurements and strategic initiatives. Research, analyze and compile information to support efficient project planning, development and execution. Provide routine administrative and operational support to the County's Information Services and Facilities Management teams. Emphasis is on the coordination, document management and communication needed to support these activities. Starting Wage: $28.54 per hour, full-time Excellent Benefits Plan:  Health benefits begin on the first of the month after your hire date - Medical, Dental & Vision (3 medical plans to choose from, 2 of which have a $0 premium) - County-funded Health Savings Account with our two high-deductible medical plans - County-paid employee life insurance coverage - County-paid short-term disability coverage, up to 52 weeks - Generous retirement plan, including a county contribution of 7% of your annual earnings - Tuition Reimbursement Program for college degree courses - Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1. - 13 paid holidays, in addition to PTO - FREE use of Allegan County government's two fitness centers   Responsibilities and Duties<ol><li>Work with Allegan County Service Areas to identify, develop and improve official records processes as defined by the State of Michigan Records Management Department. </li><li>Scope, plan and coordinate records scanning projects optimizing the use of in-house versus third party services; Collect, analyze and report on metrics associated with records management across the organization; and track scanning needs against capacity to ensure projects remain on schedule and can be completed according to plans. </li><li>Provide routine administrative and operational support to the County's Information Services and Facilities Management teams. </li><li>Support managers and teams throughout the organization in planning and developing projects. Research, retrieve and compile useful historic information during project scoping and development. </li><li>Actively maintain content within the County's comprehensive project information system used to capture, organize, store, share and communicate information on projects and contracted services. </li><li>Support the public procurement process for the County's capital purchases, contracted services and major operational expenditures. </li><li>During project development stages retrieve, compile, analyze and present inventory, usage, historic, performance, billing and budgetary data needed to establish plans, draft scopes of work, weigh alternatives, evaluate proposals, report on activities and account for both project and contract expenditures. </li><li>Maintain a list of active contracts and agreements and monitor expiration dates along with historic and projected expenditures on contracted services. </li><li>Lend skills to support planning, development and execution of individual capital improvement, continuous improvement and organizationally strategic projects. </li></ol>Required Education and Experience: <ul><li>Associate's Degree in Project Management, Public/Business Administration or other related field that demonstrates development of key skills. </li><li>Two (2) years of project Management or Records Management experience. </li><li>Two (2) years of Office Administration experience.</li></ul>Preferred Education and Experience: <ul><li>Bachelor's Degree in Project Management, Public/Business Administration or other related field that demonstrates development of key skills. </li><li>Familiarity with Document Management Software (i.e. Adobe Acrobat, SharePoint, Filebound). </li><li>Familiarity with Databases and Graphics Software. </li></ul><a href="https://www.allegancounty.org/home/showpublisheddocument/10907/638151764274770000" rel="nofollow">View entire job description</a>  Powered by JazzHR

Allegan County

Project Management Specialist

Adobe Acrobat

Analysis Skills

Billing

Budgeting

Business Administration

Capital Project

Continuous Improvement

Contract Management

Document Management

Facilities Management

Government

Graphics Software

Health Plan

Information Technology & Information Systems

Metrics

Microsoft SharePoint

Natural Resources

Operational Expenditure (OPEX)

Operational Support

Process Improvement

Procurement Strategy

Project Development

Project Planning

Project Schedule

Project/Program Coordination

Project/Program Management

Public Administration

Purchasing/Procurement

Records Management

Staff Training

Strategic Planning

Tuition Reimbursement

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Rehab Tech - ClinicalHope Network Neuro Rehabilitation

Customer Experience SpecialistThe Rapid

Project Management SpecialistAllegan County

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