Job Title: Fitness Manager Company: Chiefs Fit Directly Reports to: General Manager Department: Fitness POSITION OVERVIEW The Fitness Manager (FM) is a member of Chiefs Fit management team and plays a key role in the company’s overall success by leading and managing a club’s health and fitness programming which includes personal training, group training, supplement sales, member integration and support. Create a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and seeks to provide members and guests with exceptional experiences Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.