Own risk-based oversight of all servicing third parties and any subservicer, including insurance and tax tracking, flood determination, electronic lien and title, lockbox and payment processors, and credit furnishing agents: due diligence, SOC 1 and SOC 2 review, annual quality control testing, service level scorecards, right-to-audit and exit provisions, and counterparty screening. Establish, monitor, and report departmental performance measures, including cost to service per loan, loans serviced per full-time equivalent, payment posting accuracy and timeliness, escrow analysis accuracy, lien perfection and lien release aging against statutory deadlines, investor reporting timeliness and accuracy, custodial reconciliation aging, and complaint resolution time.