What You'll Be Doing: Serve as a flow cytometry data analysis subject matter expert, providing technical leadership to junior staff and cross-functional partners Perform high-complexity analysis and lead complex troubleshooting to resolve escalations efficiently Identify, lead, and implement process improvements and innovations that increase data quality, reduce cost, or shorten turnaround time Monitor performance metrics, identify actionable insights, and drive continuous improvement Coordinate workflows and respond to technical queries with global laboratories to ensure consistency and timely resolution Forecast resource needs and partner with management to recommend and assign dedicated resourcing to meet delivery expectations Participate in client-facing discussions, communications, and audits to address technical and operational questions Lead quality investigations, document corrective and preventive actions, and complete CAPAs with effectiveness verification. The Knowledge, Skills and Abilities Needed for This Role: Strong ability to interpret complex flow cytometry data with a high degree of accuracy and attention to detail Proven troubleshooting skills to identify root causes, resolve issues, and maintain effective workflow controls Working knowledge of applicable regulatory requirements and quality systems, with strong documentation practices Effective communication, presentation, and interpersonal skills for collaboration with coworkers, management, and clients Ability to manage multiple priorities independently while demonstrating everyday leadership and continuous improvement mindset Ability to lift up to 50 lbs, frequent standing and walking, occasional sitting, close eye work requirement (computer, typing, reading small prints).