Service Desk Manager Huntington Ingalls Industries IncService Desk ManagerSpringfield, VA$94,352–$122,000 / yearThe manager anticipates the customer and organizational needs, identifies opportunities for automation and optimization, and ensures the service desk evolves from a reactive support function to a value-driven, performance oriented capability. Working with/across mutli-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to provide notification of issues and courses of action.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
Lead Service Desk Manager GD Information TechnologyLead Service Desk ManagerBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT is seeking a Lead Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Network/Operations - Help Desk Support - Sr StratAcuity Staffing Partners IncNetwork/Operations - Help Desk Support - SrMclean, VARemoteIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Service Desk Manager ComtechService Desk ManagerBethesda, MarylandIn the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility. Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Service Desk Manager ICFService Desk ManagerWashington, District of Columbia$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Scientific IT Service Desk Manager GD Information TechnologyScientific IT Service Desk ManagerBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Service Desk Manager PeratonService Desk ManagerWashington, D.C.$112,000–$179,000 / yearFull timeThis role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
Scientific IT Service Desk Manager General Dynamics CorpScientific IT Service Desk ManagerBethesda, MD$131,750–$178,250 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Job Description: GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Service Desk Manager Digital Management LLCService Desk ManagerWashington, DCThis role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.
Scientific IT Service Desk Manager General Dynamics Information TechnologyScientific IT Service Desk ManagerBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Help Desk/Call Center Analyst Jcd StaffingHelp Desk/Call Center AnalystSpringfield, Virginia$45,000–$55,000 / yearCompensation: $45,000.00 - $55,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Help Desk/Call Center Analyst - Onsite and Remote work (hybrid role) Required: Secret Clearance Serve as a member of a service desk operations team that is the initial point of contact for customer support.
Manager, IT Service Desk & End User Services Clark Construction Group LLCManager, IT Service Desk & End User ServicesMcLean, VAWhile there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately.
FRONT DESK MANAGER NF3 Marine Corps Community ServicesFRONT DESK MANAGER NF3VAPosition/GradeFront Desk Manager | NF3 LocationMarine Corps Base Quantico, VAType of AppointmentRegular Full-Time | 35-40 hours per week as neededOpen Date07/31/2026Close Date08/14/2026Who May ApplyOpen to PublicSalary$21 - $22.25 per hourHours of Operation7:00AM - 11:30PM | Schedule and hours per operation will be discussed during interview[ ] Health Card Required[X] Background Check Required[ ] Gun Control[ ] Drug Testing Position (DTP)[X] Valid Driver¿s License Required. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
Assist Front Desk Mgr NX Crescent Hotels & Resorts LLCAssist Front Desk Mgr NXBethesda, MDPart timeThis leadership role is ideal for a hospitality professional who is passionate about creating exceptional guest experiences, developing high-performing teams, and driving operational excellence. We believe the success in this role will demonstrate itself through the following attributes and skills: Must have knowledge of Front Office operations, great customer service skills, and must be a team player.
Global Deal Desk Senior Manager Planet LabsGlobal Deal Desk Senior ManagerArlington, VA$142,800–$178,500 / yearThe Global Deal Desk Senior Manager is the key strategic partner between Sales, FP&A, Product, and Legal, acting as mission control for our most complex, strategic customer deals, as well as providing key leadership on emergent pricing and packaging. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
Front Desk Manager on Duty Maryland-National Capital Park And Planning CommissionFront Desk Manager on DutyRiverdale, MD$15.45–$18 / hourGeneral office management duties include but are not limited to; opening and closing the facility, answering phones, greeting and assisting patrons, assisting resident artists, sales, balancing cash register, setting up equipment for classes and meetings, and other duties as assigned. You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment.