The Head of Global D2C Transformation will lead the growth and development program for D2C Operations, partnering with Supply Chain, Logistics, Customer Service, Planning, Finance, Technology, and regional Operations teams to improve service levels, unlock operational efficiencies, and support continued D2C expansion. Reporting into Global Operations, this role will gather, shape, prioritize, and funnel commercial and business requirements into the relevant Operations functions, ensuring that D2C activities are supported, scalable, and aligned to the global growth plan for PlayStation Direct.