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Overview: The Freelance Analyst, Customer Insights & Strategy, supports data-driven decision-making by delivering customer-focused insights that inform product, marketing, and strategic initiatives. Design and execute custom surveys to inform product, marketing, and strategic decisions, including questionnaire development, programming, analysis, visualization, and storytelling.

Job Title: Freelance Analyst - Customer Insights and Strategy Location: Pittsburgh, Pennsylvania Overview:The Freelance Analyst, Customer Insights & Strategy, supports data-driven decision-making by delivering customer-focused insights that inform product, marketing, and strategic initiatives. This role is responsible for designing and analyzing survey research, monitoring brand and competitive performance, and translating data into actionable recommendations.Responsibilities<ul><li>Design and execute custom surveys to inform product, marketing, and strategic decisions, including questionnaire development, programming, analysis, visualization, and storytelling</li><li>Coordinate and execute product wear tests in partnership with merchandising teams</li><li>Conduct seasonal and campaign performance analysis (hindsighting) to evaluate effectiveness and identify opportunities</li><li>Develop presentations and reporting to communicate insights from syndicated and proprietary research</li><li>Monitor and report ongoing brand tracker performance to cross-functional and leadership teams; provide ad hoc reporting as needed</li><li>Perform ad hoc customer analyses to address business questions from marketing, strategy, merchandising, and planning teams</li><li>Leverage syndicated research to benchmark market position, target customer trends, brand awareness, and competitive performance</li><li>Identify emerging customer trends and provide data-backed hypotheses and strategic recommendations</li><li>Support additional analytical projects as assigned</li><li>Participate in a hybrid work environment, with in-office collaboration required based on business needs</li></ul> Requirements <ul><li>Bachelor’s degree in Marketing, Business, Merchandising, or a related field</li><li>2+ years of experience in analytics, customer insights, or a related role</li><li>Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and general digital tools</li><li>Demonstrated analytical and problem-solving skills, with the ability to translate data into actionable insights</li><li>Excellent communication and storytelling skills, both written and verbal</li><li>Strong organizational and project management abilities, with the ability to manage multiple priorities</li><li>Collaborative mindset with the ability to influence cross-functional partners</li><li>Detail-oriented, self-motivated, and able to thrive in a fast-paced, deadline-driven environment</li><li>Passion for leveraging customer insights to drive business decisions</li></ul>System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.#M- #LI-

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

System One

Freelance Analyst - Customer Insights and Strategy

Analysis Skills

Benchmarking

Brand Marketing (Branding)

Business Analysis

Campaigns

Communication Skills

Competitive Research

Consumer Branding

Cross-Functional

Customer Relations

Customer/Client Research

Detail Oriented

Financial Reporting

Leadership

Market Research

Market Trend Analysis

Marketing

Marketing Strategy

Merchandising

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Multitasking

Organizational Skills

Outsourcing

Performance Analysis

Presentation/Verbal Skills

Problem Solving Skills

Product Marketing

Product Testing

Project/Program Management

Service Delivery

Storytelling

Strategic Planning

Survey Design

Team Player

Time Management

Trend Analysis

Writing Skills

FEED

Support the delivery of Colorful Communities projects in the U.S. Coordinate with nonprofit partners and internal stakeholders to assist with event planning, including volunteer activities, logistics, supplies, and run-of-show development. Oversee the grants management system, including regular meetings with vendor, troubleshooting application issues with nonprofits, managing application flow, and liaising with internal teams.

Job Description: 
Job Title: Freelance Writer IV/ Grants & Program Administrator 
Location: Pittsburgh PA 15272 
Duration: 8–12 months 
Pay range: $ 50.00 - $ 75.00 per hour on W2 All inclusive 
Hybrid: Minimum 1 day in office per week;in-office days fluctuate based on current events and programs. This is a temporary contract position for 20-30 hours a week, expected to last approximately 8–12 months. The individual in this role will support ongoing CLIENT Foundation and Global Giving operations and ensure continuity across key programs during this period. The Grants & Program Administrator supports the CLIENT Foundation’s core operations, with primary responsibility for U.S. Grants administration, including application processing, reporting, and grantee/vendor coordination. This role also supports global giving and overall community engagement efforts through data tracking and financial reporting. In addition, the position includes program coordination and event support for U.S.-based programs and events. The ideal candidate thrives in a small, fast-paced team within a larger corporate environment and brings experience in grants administration in a nonprofit or corporate foundation setting, along with event coordination. CLIENT Foundation Grants Administration <ul><li>Support the full lifecycle of U.S. Grantmaking, from application intake through the online grants portal, coordination of internal review process, approvals, payment distribution, and post-grant monitoring and evaluation.</li><li>Oversee the grants management system, including regular meetings with vendor, troubleshooting application issues with nonprofits, managing application flow, and liaising with internal teams.</li><li>Review new program proposals, organize materials for internal review, and coordinate the grant application process for approved proposals.</li><li>Provide grant agreements, award letters, and related documentation as needed.</li><li>Serve as a point of contact for nonprofit partners and grantee applicants, responding to inquiries clearly and professionally.</li><li>Partner with Finance to ensure timely disbursement of grant payments.</li><li>Monitor grant expenditures against approved budgets for accuracy and flag variances with the Executive Director.</li><li>Work with the network of U.S.-based Foundation Agents to ensure applications from local markets are submitted on time.</li><li>Monitor grantee reporting, maintain complete, audit-ready documentation, and verify compliance with internal policies.</li><li>Conduct research on nonprofit organizations and meet with potential applicants as needed.</li><li>Partner with internal teams (e.G., Finance, Legal, Communications) to support Foundation operations.</li></ul> Program Coordination + Event Support <ul><li>Support the delivery of Colorful Communities projects in the U.S.</li><li>Coordinate with nonprofit partners and internal stakeholders to assist with event planning, including volunteer activities, logistics, supplies, and run-of-show development.</li><li>Assist onsite at Pittsburgh-based projects with the internal team and nonprofit partners, supporting smooth execution of events.</li><li>Collect and input project data (e.G., paint products, number of volunteers, volunteer hours, budget) into tracking systems.</li></ul>   Global Giving + Community Engagement Administrative Support <ul><li>Coordinate with regional teams to collect data that support reporting activities related to global giving programs.</li><li>Assist in maintaining centralized records of global giving activity. This may include tracking financial data for global community engagement activities and compiling global metrics for the Colorful Communities program.</li></ul> Experience & Qualifications <ul><li>3+ years of experience in grants administration, event coordination or related field.</li><li>Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.</li><li>Experience working with data tracking, reporting and maintaining records or systems (e.G., grants tracking tools, financial reconciliation).</li><li>Strong written and verbal communication skills for coordinating with internal and external stakeholders.</li><li>Ability to work independently and follow through on tasks in a fast-paced environment.</li><li>Capable of supporting event operations, including setup, light lifting (up to 30 lbs.), and sustained periods of standing or movement.</li><li>Minimum 1 day in office per week;in-office days fluctuate based on current events and programs.</li></ul>

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

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Freelance Analyst - Customer Insights and Strategy System One

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