Williamsport, PA30+ days ago
Key Responsibilities + Provide account management support to customers, including handling inquiries, order processing, and issue resolution + Collaborate with Procurement and Operations to deliver pricing and lead time quotations + Process and release customer purchase orders through the ERP system + Monitor and track order status, providing updates and expediting requests as needed + Coordinate shipping logistics, including freight forwarders, carriers, and transit methods + Resolve shipping issues and ensure customer delivery requirements are met + Record and track customer complaints using the Quality Improvement Process (QIP) system + Manage Engineering Process Requests (EPRs) related to product configurations + Process pricing workflow requests + Support Sales Operations functions, including forecast management, Engineering Change Orders (ECOs), and month-end activities + Maintain knowledge of Service Letters, Service Instructions, and Service Bulletins and their customer impact + Ensure compliance with Export Administration Regulations and perform Restricted Party Screenings when applicable + Participate in internal and external quality audits + Complete required compliance training modules + Participate in cross-functional teams and ongoing training initiatives Qualifications + Bachelor's degree in business administration or related field, or equivalent experience * 3-5 years of relevant experience in customer service, Piston engine product knowledge preferred. Manager, Customer Service - - - Position Summary The Account Representative is responsible for managing customer accounts and serving as the primary liaison between customers and internal departments.