This role manages the frontline user experience team and ensures users can effectively adopt and use core technology tools and applications, including O365, SharePoint, Jira, Quick, and other administrative systems, including tools created through the AI-DLC development lifecycle. Operating through Rehrig Pacific Values and a human-centered leadership approach, this manager builds a responsive, collaborative, accountable, and continuously improving support organization that reduces friction, improves onboarding, strengthens user confidence, and enables team members to do their best work.