Boston Emergency Services Team Call Center Clinician (Per Diem) Boston Medical CenterBoston Emergency Services Team Call Center Clinician (Per Diem)Boston, MA$30.90–$38.42 / hourRefers patients to appropriate outpatient facilities if appropriate, and maintains an up-to date listing of, and liaison with, outpatient facilities, residential facilities, shelters and half way houses. KNOWLEDGE AND SKILLS: Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
Ambulatory Service Representative (Medical Administration) Boston Medical CenterAmbulatory Service Representative (Medical Administration)Boston, MAExcellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).
Sr. Manager Accounts Payable - Automation & Process Improvement Alnylam Pharmaceuticals IncSr. Manager Accounts Payable - Automation & Process ImprovementCambridge, MA$131,800–$178,300 / yearOverview Alnylam Pharmaceuticals is seeking a Senior Manager Accounts Payable - Automation & Process Improvement to lead key aspects of our global multi‑entity Procure‑to‑Pay operations. Reporting to the Global Process Owner P2P, this role ensures timely, accurate, and well‑controlled Accounts Payable processes while advancing automation, process improvements, and strong customer service.
NewAutomotive Sales Advisor - Chevrolet Danvers Asbury Automotive Group IncAutomotive Sales Advisor - Chevrolet DanversDanvers, MA$65,000–$100,000 / yearAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. The Sales Advisors primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods.
Claim Operations Supervisor (Hybrid) Intact InsuranceClaim Operations Supervisor (Hybrid)Canton, MA$87,000–$101,000 / yearSome of the Claim Operations Supervisor responsibilities include but are not limited to: Supervise and lead a team of claim operations staff, prioritizing and assigning work, providing guidance, training and support to ensure high performance and productivity. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $87,000 - $101,000.
Guest Service Associate/Cashier - Seasonal Flex Global Partners LPGuest Service Associate/Cashier - Seasonal FlexBeverly, MA$16.05–$19.26 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Ability to work in intermittent temperatures, i.e., outside, cooler, etc., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
NewGuest Service Representative Nothing Bundt CakesGuest Service RepresentativeNashua, New HampshireEmployees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
NewRetail Sales Associate (Part-Time) Fast Retailing Co LtdRetail Sales Associate (Part-Time)MAThey are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale. Part-Time Benefits: We offer competitive compensation for sales associates starting at starting $18.00 hourly wage along with a clear path to promotion opportunities every 3 months based on individual performance!
NewBehavioral Health Complex Care Manager Boston Medical CenterBehavioral Health Complex Care ManagerBoston, MA$66,000–$96,000 / yearPOSITION SUMMARY: The Complex Care Manager works with relevant stakeholders to identify and engage clients in intensive clinical care management with a focus on successfully addressing client's behavioral health and social determinants of health, improving patient experience, advancing health and reducing cost. Independently address client's behavioral health crises by completing risk assessments, referring to appropriate levels of care, developing crisis treatment plans, and consulting with program manager when clinically indicated.
After-School Assistant Group Leader - Kid Care Andover Public SchoolsAfter-School Assistant Group Leader - Kid CareAndover, MA$16–$18 / hourThe Andover Recreation Division's Kid Care Program provides a safe, fun, and engaging after-school experience for children in Kindergarten through Grade 5 through games, activities, homework support, outdoor play, and enrichment opportunities. This is an ideal opportunity for students and others interested in education, sports and recreation, childcare, or community-based work who want to build their communication, teamwork, and leadership skills.
(USA) Tire and Battery Service Advisor Walmart Inc(USA) Tire and Battery Service AdvisorHUDSON, NH$20.50–$28.50 / hourLeverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Bakery Clerk Albertsons Companies IncBakery ClerkNashua, NHLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an important part in ensuring our stores are clean, organized, and shoppable so that our customers can find exactly what they need to keep their families healthy and fed.
School Receptionist (Part-time) The Park SchoolSchool Receptionist (Part-time)BROOKLINE, MAQualifications/Requirements: Awareness and appreciation of a culturally diverse community, including racial, ethnic, socioeconomic, linguistic, and gender identity diversity, is a key component of job expectations within our community. Responsible for completing a background scan using the School’s visitor management software and issuing name tags for all visitors to the School.
Seasonal Retail Sales Associate (Part-Time) Fast RetailingSeasonal Retail Sales Associate (Part-Time)Chestnut Hill, MAAbility to effectively maneuver around sales floor and stockroom including: repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing. Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds.
NewPrivate Equity Fund Accounting & Administration, Officer State Street CorporationPrivate Equity Fund Accounting & Administration, OfficerBoston, MA$70,000–$122,500 / yearWe truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. Employees interact daily with functional teams including; trade operations, investor services, custody, tax, and financial reporting locally and in globally diverse locations.
Patient Care Coordinator Professional Physical TherapyPatient Care CoordinatorMedford, MA$18–$21 / hourAs a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience. Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator.
Client Service - Assistant Vice President State Street CorporationClient Service - Assistant Vice PresidentQuincy, MA$80,000–$140,000 / yearIn this customer-facing role within the Client Service organization of the Investment Services division, you will be responsible for overseeing end-of-night service performance, managing projects, and coordinating across cross-functional operations and technology teams to ensure high-quality outcomes for our clients. You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally.
Manager, Client Accounting Services Onboarding AprioManager, Client Accounting Services OnboardingBoston, MA$100,000–$160,000 / yearFrom signed engagement letter through successful handoff to the recurring service team, this individual owns the entire onboarding lifecycle - setting up accounting systems, integrating third-party tools, defining scalable workflows, and ensuring the client feels confident and well-supported from day one. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
Guest Service Associate/Cashier Global Partners LPGuest Service Associate/CashierSmithfield, RI$17.12–$20.33 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Ability to work in intermittent temperatures, i.e., outside, cooler, etc., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
NewRetail Sales Consultant AT&T IncRetail Sales ConsultantNashua, NH$44,000–$63,000 / yearMeeting sales targets and earning your commission happens with the power of AT&T's full suite of products at your fingertips - the latest devices and personalized services that bring friends, families and communities closer together. Let's talk about what to expect: On the sales floor, you'll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine.
NewMH Unit Secretary/Unit Assistant Brown University HealthMH Unit Secretary/Unit AssistantMorton, MA$20.01–$29.21 / hourBrown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. Notifies BioMed department of malfunctioning equipment and arranges repair requests, and tracks equipment to ensure it is returned to the department.
NewSeasonal Sales Associate (Store 0315) GameStop CorpSeasonal Sales Associate (Store 0315)Natick, MAProvide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, recommending additional items as appropriate, applying all selling behaviors during every transaction, and expressing gratitude to every guest for choosing GameStop. Assist in stocking and restocking merchandise on shelves and fixtures, as well as transferring products from the stock room to the front of the store, ensuring that all products are well-presented, organized, and alphabetized on the selling floor.
NewReceptionist (Part-Time) - JLR Boston Asbury Automotive Group IncReceptionist (Part-Time) - JLR BostonBoston, MA$35,000–$60,000 / yearThe final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
NewRN Care Manager, Surgical Step Dow , 40 Hours (4-10 Hour Shifts / Days / Every 6th Weekend) Boston Medical CenterRN Care Manager, Surgical Step Dow , 40 Hours (4-10 Hour Shifts / Days / Every 6th Weekend)Boston, MA$38.05–$75.33 / hourPOSITION SUMMARY: Utilizing a collaborative process, the care manager will assess, plan, implement, monitor, and evaluate the options and services required to meet an individual's health needs, using communication and available resources to promote quality, cost-effective outcomes. The care manager helps identify appropriate providers and facilities throughout the continuum of services while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the patient and the reimbursement source.
Nursing Supervisor- 32 Hours Boston Medical CenterNursing Supervisor- 32 HoursBrockton, MAThis includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. Demonstrates responsibility for human resource management within the Nursing Division and the Hospital to achieve high-quality patient care as well as a work environment that promotes harmonious employee relations.
Senior, Risk Advisory Services BDO USA PCSenior, Risk Advisory ServicesBoston, MA$85,000–$100,000 / yearJob Summary: The Senior, Risk Advisory Services is responsible for providing risk consulting and issues resolution to clients in the areas of contract compliance, SOX, internal audit business process improvement, information technology, and fraud investigations. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.
Site Lead and Medical Director - BMC Brighton Boston Medical CenterSite Lead and Medical Director - BMC BrightonBrighton, MAThe Site Lead Physician is a practicing primary care physician who provides clinical and operational leadership for the Boston Medical Center (BMC) Brighton or BMC South adult Primary Care practices of Boston Medical Center Health System (BMCHS). In certain sites and subject to the direction of BMCHS internal medicine residency program leadership, provide guidance and leadership to residents, students and other trainees within the clinic, as well as managing physicians working as preceptors for trainees.
NewRetail Sales Associate - Golf Clubs PGA Tour Superstore IncRetail Sales Associate - Golf ClubsNatick, MAReporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
Clinical Director - Juvenile Justice Eliot Community Human Services IncClinical Director - Juvenile JusticeBrockton, MAThis highly structured, self-contained program provides comprehensive interventions for juvenile offenders, including fully accredited schools and clinical support with individual and group therapy, staffed by trained professionals. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.
Automotive Sales Advisor - Audi Burlington Asbury Automotive Group IncAutomotive Sales Advisor - Audi BurlingtonBurlington, MA$65,000–$110,000 / yearAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. The Sales Advisors primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods.
Administrative Coordinator II (OR Scheduler) - CHA Birth Center Cambridge Health AllianceAdministrative Coordinator II (OR Scheduler) - CHA Birth CenterCambridge, MAAt CHA OB/GYN, our dynamic interdisciplinary team of board-certified OB/GYN physicians, certified nurse midwives, advanced practice providers, and dedicated support staff work together to deliver compassionate and personalized obstetric and gynecological services to our richly diverse patient population. Serving as an essential liaison between providers, patients, hospital departments, and external partners, this role helps ensure seamless coordination of patient care and surgical services while providing outstanding customer service.
Selling Advisor-Men's Clothing/Shoes/Furnishings Saks Global Enterprises LLCSelling Advisor-Men's Clothing/Shoes/FurnishingsBoston, MA$15–$23.10 / hourYOU WILL BE: As the Selling Advisor, you are a salesperson who provides outstanding customer service, excels in developing long-lasting client relationships and succeeds at increasing sales volume. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping.
Vascular Access Coordinator (RN) Prime Healthcare Services IncVascular Access Coordinator (RN)Woonsocket, RIOriginally known as the "Woonsocket Hospital," Landmark Medical Center has been serving the communities of northern Rhode Island and southern Massachusetts since 1873. As a member of Prime Healthcare, Landmark Medical Center is actively seeking new members to join its award-winning team!
Off Shift Nurse Manager, 24 Hours (Nights / Rotating Holidays / Every 3rd Weekend) Boston Medical CenterOff Shift Nurse Manager, 24 Hours (Nights / Rotating Holidays / Every 3rd Weekend)Boston, MA$46.88–$68.03 / hourJoin our Magnet recognized organization as a registered nurse (RN) and help us continue to carry out our mission of delivering exceptional and equitable care to all As both the largest trauma hospital and largest safety net hospital in New England, you get a chance to be a part of exciting leading edge clinical care, in a truly mission driven organization. Communication Skills: demonstrates the ability to articulate thoughts and present complex clinical and operational information using oral, written, and non-verbal communication skills, able to employ active listening skills to gain clarity, having the ability to gather and deliver information in person, in writing, and electronically/digitally.
Retail Sales Associate-University Station Bath & Body Works IncRetail Sales Associate-University StationWestwood, MAOur associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store and contribute to a positive, high-energy environment. Benefits for part-time associates include: Limited Medical Benefit Plans that give you access to a national PPO network, along with coverage for prescription drugs and telemedicine with free consultations.
Research Nurse Coordinator (Supervisor), General Internal Medicine Research - OBAT Clinic (part time) Boston Medical CenterResearch Nurse Coordinator (Supervisor), General Internal Medicine Research - OBAT Clinic (part time)Boston, MA$71,500–$104,000 / yearCollaborates with team members, clinic settings at BMC and outside referral sites, works with providers from addiction settings in assisting patients and supporting their referral needs. Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
Seafood Clerk Albertsons Companies IncSeafood ClerkNashua, NHLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. You'll help keep the department clean, organized, and well-stocked, all while providing friendly, knowledgeable service to customers, whether it's helping them find the perfect cut or offering cooking tips.
Tax Experienced Associate, Private Client Services BDO USA PCTax Experienced Associate, Private Client ServicesBoston, MA$80,000–$83,500 / yearA Tax Experienced Associate, Private Client Services is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.
Accounts Payable/Financial Secretary Uxbridge Public SchoolsAccounts Payable/Financial SecretaryUxbridge, MAThis position maintains financial records in accordance with federal, state, and local (Massachusetts General Laws and DESE) regulations; supports the Director of Finance and Operations with purchasing, vendor management, budget, and reporting functions; and regularly handles confidential matters involving collective bargaining, personnel, and student records. Experience: Minimum of three (3) years of direct accounts payable or business office experience required; experience in a municipal, school district, or similar public-sector finance office strongly preferred.
Retail Sales Associate-PHEASANT LANE Bath & Body Works IncRetail Sales Associate-PHEASANT LANENashua, NHOur associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store and contribute to a positive, high-energy environment. Benefits for part-time associates include: Limited Medical Benefit Plans that give you access to a national PPO network, along with coverage for prescription drugs and telemedicine with free consultations.
Guest Service Associate/Cashier - Mobil - Seasonal Flex Global Partners LPGuest Service Associate/Cashier - Mobil - Seasonal FlexActon, MA$16.05–$19.26 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Ability to work in intermittent temperatures, i.e., outside, cooler, etc., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
Global Custody / Offshore Fund Client Service, Officer State Street CorpGlobal Custody / Offshore Fund Client Service, OfficerBoston, MA$60,000–$101,250 / yearFor managing Japanese clients based in Japan or their affiliates located in North America supporting and working with relationship managers, operations teams to deliver consistent high quality of client service to these important and strategic clients of the bank. Must be fluent in Japanese and have strong English language skills, team player working with broader range of internal/external stakeholders and have knowledge of computer systems, financial operations and/or global custody, offshore funds.
Patient Care Coordinator Performance Physical TherapyPatient Care CoordinatorCohasset, MAThe Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. More About Us: We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.
Guest Service Associate/Cashier - Convenience Plus - Seasonal Flex Global Partners LPGuest Service Associate/Cashier - Convenience Plus - Seasonal FlexMA$16.05–$19.26 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Ability to work in intermittent temperatures, i.e., outside, cooler, etc., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
Guest Service Associate/Cashier - Honey Farms Market - Seasonal Flex Global Partners LPGuest Service Associate/Cashier - Honey Farms Market - Seasonal FlexBraintree, MA$17.17–$20.61 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Ability to work in intermittent temperatures, i.e., outside, cooler, etc., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
MH Respite Clinical Supervisor Eliot Community Human Services IncMH Respite Clinical SupervisorLowell, MA$50,000–$55,000 / yearWe foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Adult Community Clinical Services (ACCS) provides clinically focused evidenced based interventions to adults with severe and persistent mental illness.
Guest Service Associate/Cashier - Alltown - Seasonal Flex Global Partners LPGuest Service Associate/Cashier - Alltown - Seasonal FlexManchester, NH$16.05–$19.26 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Ability to work in intermittent temperatures, i.e., outside, cooler, etc., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
internet Sales Advisor - BMW Sudbury Asbury Automotive Group Incinternet Sales Advisor - BMW SudburySudbury, MA$50,000–$75,000 / yearThe final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect. The Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods.
Field Reimbursement Manager - Kidney (New England - ME, VT, NH, MA, RI, CT) Vertex Pharmaceuticals IncField Reimbursement Manager - Kidney (New England - ME, VT, NH, MA, RI, CT)MA$136,000–$204,000 / yearKey Duties and Responsibilities: Compliantly establish strong connections with key nephrology office personnel, including members of the care team and administrative staff responsible for prior authorizations and patient access to specialty medications, to support patient access to prescribed medications. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.
Sales Advisor- BMW Sudbury Asbury Automotive Group IncSales Advisor- BMW SudburySudbury, MA$75,000–$100,000 / yearThe final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect. The Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods.