Determines visitors needs in a timely mannerOffers refreshments (coffee, water, etc.) to visitors, where applicableEnsures pertinent information is gathered from visitors (i.e. prospect information form, etc.)Greets all residents, associates, and visitors with a warm smile and pleasant tone of voiceResponds to resident requests in a timely mannerManages doctor appointment bookManages beauty and barber appointment bookActs as concierge for residents (calling taxi's, handling telephone and/or cable problems, checking newspaper deliveries, etc.). Required Skills/Abilities: Possesses expert knowledge of telephone system and capable of teaching othersDemonstrates proficient computer skills (word processing, email, internet, Excel, etc.)Maintains awareness of all daily activities (and changes)Has full knowledge of the administrative staff, ownership, and management companyPossesses excellent verbal communication skills.