Call Center Salesforce Agentforce Implementation Engineer ITCON ServicesCall Center Salesforce Agentforce Implementation EngineerVienna, VAOmnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey. Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
Medical Receptionist Quadrant, Inc.Medical ReceptionistRockville, MDRegisters new patients with complete and accurate demographics according to procedure. Completes work daily to compile missing demographic and insurance information for billing purposes.
Patient Care Coordinator Quadrant, Inc.Patient Care CoordinatorTysons, VAConsistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities. Properly handling incoming calls; take complete messages with accurate information using message intake form.
Medical Assistant - Medical Receptionist Quadrant, Inc.Medical Assistant - Medical ReceptionistTakoma Park, MDKeeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Technical Lead - Service Desk Operations Quadrant, Inc.Technical Lead - Service Desk OperationsBethesda, MDLead Tier 0 and Tier 1 IT support operations, including incident management, service request fulfillment, escalation management, knowledge management, and customer support functions. 5+ consecutive years of experience managing or leading enterprise IT Service Desk, Contact Center, or IT Service Management (ITSM) operations in an environment of similar size and complexity.
New100% REMOTE Defense Logistics Agency (DLA) | BCAT Experience REQUIRED | Task Order Project Manager | Remote Tryfacta, Inc100% REMOTE Defense Logistics Agency (DLA) | BCAT Experience REQUIRED | Task Order Project Manager | RemoteFort Belvoir, VARemote$80–$100 / hourCandidates should have experience working with Defense Business Systems and/or DLA enterprise business applications and must be able to clearly explain their BCAT experience. Tryfacta is seeking experienced professionals for three Key Personnel positions supporting a DLA enterprise applications and business systems testing program .
DHS Settlement Project Manager PeopleNTech LLCDHS Settlement Project ManagerAlexandria, VAThe purpose of this engagement is to provide Project Management support to ensure The Office of Mental Health and Substance Abuse Services (Client- OMHSAS) successfully implements and maintains compliance with the terms of a settlement agreement related to program and operational requirements. The successful candidate will produce and/or maintain the following deliverables to support settlement implementation and compliance monitoring: Settlement Implementation Project Plan outlining required tasks, milestones, and responsible teams.
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
Contact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
Customer Service Representative ITCON ServicesCustomer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
GIS Data Maintenance and Application Support Consultant 22nd Century Technologies, Inc.GIS Data Maintenance and Application Support ConsultantGaithersburg, MDGIS support professional to assist the Montgomery County Police Department GIS program with maintaining GIS data, supporting GIS applications, and performing routine GIS maintenance activities in support of the Department's GIS infrastructure and technology initiatives. Contractor will work alongside County GIS staff and document completed work to support knowledge transfer and continuity of operations.
Call Center Report Analyst ITCON ServicesCall Center Report AnalystVienna, VAThe Reports Analyst plays a critical role in translating contact center data (calls, emails, performance metrics) into meaningful insights for both internal leadership and Federal stakeholders. This role ensures that accurate, timely, and actionable data is available to support decision-making, monitor contract compliance, and drive continuous improvement.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
Call Center Staff ITCON ServicesCall Center StaffVienna, VARemoteAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively.
Call Center Genesys Administrator ITCON ServicesCall Center Genesys AdministratorVienna, VAThis role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless integration with live agent support. The Genesys IVR Administrator is responsible for the design, development, configuration, implementation, and maintenance of Interactive Voice Response (IVR) and voice automation solutions within a government contact center.
Sr. Staff Audit Support Specialist LanceSoft IncSr. Staff Audit Support SpecialistWashington, DC$21–$22.62 / hourPursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division. The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with clients operations.
Call Center Coaching Staff ITCON ServicesCall Center Coaching StaffVienna, VAAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff .
Service Desk Technician 22nd Century Technologies, Inc.Service Desk TechnicianWashington, DCexperience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Full-Time Store Associate ALDIFull-Time Store AssociateWashington, DCComplete curbside pickup orders by accurately retrieving items from the store, verifying order contents, and ensuring timely delivery to customers’ vehicles from the staging area. • Supports store management in providing a safe working environment by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining equipment in proper working order.
Nurse Manager LanceSoft IncNurse ManagerWashington, DCThe Stewart Lee Udall Wellness Center provides occupational health, wellness, emergency nursing care, and employee health support services for Department of the Interior employees and building occupants. The center supports approximately 1,000 annual employee visits and plays a critical role in workforce wellness, emergency preparedness, and employee health promotion initiatives.