QUALIFICATIONS: Associates Degree, Bachelors preferred 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization 3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required 3+ years experience support experience in Windows and Mac environments Prior experience supporting and administrating the following enterprise tools is required:MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk) Experience managing IT inventory, systems, and vendor relationships Excellent written and oral communication skills Highly organized and detail oriented Exceptional problem-solving and analytical thinking skills Strong time management and task prioritization skills Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances Familiarity with PCI compliance ITIL certification and other related industry certification is a plus. AS AN IT ANALYST YOU WILL: Assist in the day to day service desk operations of Leap's IT team Provide technical support to end users via tickets, email, phone and chat Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems Triage, document and log all support requests on our ticketing system Serve as the central point of contact for issue escalations, collaborate with third party vendors to resolve critical issues Responsible for the maintenance, configuration and system administration of IT infrastructure systems, act as the technical SME for IT systems Provide assistance with the onboarding of new employees (e.g.