5+ years of experience in one of the following: LMR, Telecommunications, Public Safety, Engineering, Networking equipment, Lifecycle Services, Account Management, Management, Customer Service, Sales, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Sales. Targeted Reporting: Compile, assemble, and distribute weekly and monthly service reports- utilizing readily available corporate templates to deliver metrics on system availability, open support cases, SLA performance, and active maintenance trends aligned with corporate and the federal customer's interests.