Charlotte, NC30+ days ago
During a Typical Day, You’llAnswer questions about products via phone while providing website navigation support and assisting with the application processAccess multiple electronic systems at once and document steps taken to efficiently and accurately complete the requestMeet established goals for all performance metrics including call quality, productivity, and schedule adherenceParticipate in projects or process improvements to drive operational excellenceWhat You Bring to the Role1 year of customer service experienceHigh school diploma or equivalentRecognize, apply and explain your product or service knowledgeComputer experienceProficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage of $19 per hour plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https ://www.ttecjobs.com/en/us-employee-benefits for more information. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.