FULL_TIME

FEED

YEAR

The ideal candidate will be responsible for providing exceptional service to clients, addressing inquiries, and resolving issues promptly. Our client, a leading customer service company, is looking for a Customer Service Representative to join their team in Piscataway, New Jersey.

<p>Our client, a leading customer service company, is looking for a Customer Service Representative to join their team in Piscataway, New Jersey. The ideal candidate will be responsible for providing exceptional service to clients, addressing inquiries, and resolving issues promptly. This is an excellent opportunity for individuals looking to start their career in customer service within a supportive and dynamic environment.</p><p>As a Customer Service Representative, you will be the first point of contact for customers. You will engage with clients through various channels and ensure they have a positive experience. The role involves problem-solving and communication to effectively meet customer needs while contributing to the overall success of the team.</p><h3>Responsibilities</h3><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain detailed records of customer interactions</li><li>Collaborate with team members to improve service delivery</li><li>Assist in training new staff members</li><li>Participate in team meetings to discuss performance and goals</li></ul><h3>Requirements</h3><ul><li>High school diploma or equivalent</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to work in a fast-paced environment</li><li>Familiarity with customer service software is a plus</li><li>A positive attitude and willingness to learn</li><li>Availability to work flexible hours</li></ul><h3>Benefits</h3><ul><li>Competitive salary with growth potential</li><li>Comprehensive health insurance package</li><li>Paid time off and holidays</li><li>401(k) retirement plan with employer match</li><li>Opportunities for career advancement</li><li>Supportive work environment with team-building activities</li><li>Employee discounts on products and services</li></ul>

Careerscape

Customer Service Representative

Communication Skills

Customer Relations

Customer Service Software

Customer Support/Service

High School Diploma

Presentation/Verbal Skills

Problem Solving Skills

Resolve Customer Issues

Service Delivery

Staff Training

Track Customer Issues

Writing Skills

CS-Recruiters

UNKNOWN

About the RoleThe Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.

Why Turtle?At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the RoleThe Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information. What You'll DoPhone contact with customersScheduling customer returnsProcessing refused ordersResolving inbound receiving discrepanciesAssist with vendor problemsCoordinate office billingUse knowledge of electrical products Complete sales and orders and manage paymentsWhat You'll BringHigh School Diploma or equivalentExperience in customer serviceMicrosoft Word and Excel experience preferredStrong customer service skillsPleasant phone demeanorAbility to multi-taskAbility to be flexible Draft and respond to emails in a professional manner What We OfferWe offer a competitive benefits package that includes:401(k) planHealth insuranceDental insuranceVision insuranceLife insurancePaid holidaysVacationEmployee negotiated discounts Who We AreFounded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico. What To Do NextYou can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle. Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

<p>Turtle &#38; Hughes, Inc. is one of the nationâ€™s largest independent electrical and industrial distributors. With more than 800 employees, it serves the industrial, commercial, utility and contractor markets from 18 locations across the United States. It is a significant force in the rapidly growing field of data communications and sustainable energy. Through its subsidiary company, Turtle &#38; Hughes Integrated Supply, it is a recognized leader in the integrated supply market. One of the countryâ€™s top 50 women-owned businesses, Turtle &#38; Hughes is proud of its long history of hands-on management by women. Today, under the leadership of CEO Jayne Millard, great granddaughter of co-founder M. Berry Turtle, the company remains true to its motto, â€œFirst in the long run.â€ It is dedicated to best practices by adding value to customers across all components of the supply chain from turnkey engineering and design to operational and logistical support.</p>
				<p><strong>Specialties</strong></p>
				<p>Power Distribution &#38; Automation Solutions, Energy Management &#38; Renewal Generation, Commercial/Industrial Lighting, Communications, Industrial Control &#38; Automation, Industrial Infrastructure Consulting, Turtle &#38; Hughes Integrated Supply</p>
			
		
		
	

Turtle & Hughes

Automation

Best Practices

Construction

Cost Control

Distribution Channel

Diversity

Electricity

Establish Priorities

Expense Analysis

Microsoft Excel

Microsoft Word

Purchasing/Procurement

Sales

Sales Operations

Team Player

Vendor/Supplier Management

What You'll Do:Reviewing monthly vendor statements of accountProvide support and service for designated vendorsInvestigate and resolve account issues: Account holds, missing invoices, partial or over payments, chargebacks etc. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.

Why Turtle?At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!About the RoleTurtle is seeking a professional a Vendor Services Representative in Clark, New Jersey. This position will be a hybrid remote/in-office position, currently required in office two days per week, with some additional required meetings and event attendance in Clark, NJ. This is a full-time, Monday thru Friday position.What You'll Do:Reviewing monthly vendor statements of accountProvide support and service for designated vendorsInvestigate and resolve account issues: Account holds, missing invoices, partial or over payments, chargebacks etc.Review and verify invoices set to payMaintain account information: remit address, AR rep, terms, payment methodsWork closely with Invoice Processing to ensure payments are madeAssist in AP activities for fiscal year end closeoutWho We Are Looking ForHigh School Diploma or equivalentCustomer Service experienceStrong Microsoft Excel skillsOrganized and excellent time management skills a mustPositive attitude and problem solving abilityFamiliarity of INFOR SXE a plusExperience with accounts payable representationThorough knowledge of accounting debit/credit entriesAbility to interact professionally with all levels of management, employees, and vendorsWhat We OfferWe offer a competitive benefits package that includes:401(k) planHealth insuranceDental insuranceVision insuranceLife insurancePaid holidaysVacationEmployee negotiated discounts Who We AreFounded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated division provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.What To Do NextYou can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our social medias! LinkedIn: @Turtle Instagram: @TurtleandHughesTurtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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