FULL_TIME

FEED

UNKNOWN

This role partners closely with Engineering, Quality, Production, Accounting, and Sales to ensure accurate order processing, timely delivery, and outstanding customer satisfaction in a fast-paced manufacturing environment.

HOUR

Customer Service Representative (Manufacturing / Sales Support) Schedule: Monday â Friday | 7:00 AM or 8:00 AM start time Hours: Approximately 9 hours per day; overtime required as needed Pay Rate: $29.00 â $39.00 per hour (DOE) Location: Commerce, CA (onsite) About the Role We are seeking a Customer Service Representative to provide exceptional support to our customers and act as the primary point of contact for all customer-related communications. This role partners closely with Engineering, Quality, Production, Accounting, and Sales to ensure accurate order processing, timely delivery, and outstanding customer satisfaction in a fast-paced manufacturing environment. Key Responsibilities Customer Support & Order Management Serve as the primary point of contact for customers via phone, email, and live chat Prepare customer quotations and proposals using established pricing guidelines Process and manage sales orders using ERP software, ensuring accurate communication of customer requirements to internal teams Track orders and shipments, provide status updates, and expedite orders as needed Review customer terms, conditions, and quality clauses to ensure compliance Issue return authorizations, credits, and replacements when applicable Sales & Distributor Support Follow up on major quotations and support distributor relationships Register and navigate customer portals for RFQs, orders, changes, and documentation Maintain accurate sales records and prepare required reports Customer Experience & Quality Address customer inquiries, concerns, and complaints professionally with a focus on resolution Escalate issues when necessary to ensure customer satisfaction Help maintain strong customer ratings for on-time delivery and quality performance Administrative & Accounting Support Assist Accounting with collection of past-due invoices Prepare Pro Forma invoices as needed Maintain organized records and documentation Continuous Improvement Proactively identify process improvement opportunities Uphold high ethical standards and professional integrity Qualifications Education & Experience Bachelorâs degree in Business Administration, Engineering, or a related field preferred Minimum 3+ years of experience in sales administration, customer service, or sales support Manufacturing or aerospace industry experience preferred Equivalent combination of education and experience will be considered Skills & Technical Requirements Strong organizational and time-management skills High attention to detail and accuracy Ability to prioritize and manage multiple tasks in a fast-paced environment Proficient in Microsoft Office (Excel, Word, Outlook) ERP order entry experience required (AS400 / MAPICS preferred) Strong written and verbal communication skills Customer-focused, team-oriented mindset Compensation & Benefits 401(k) with company match Profit sharing Tuition reimbursement Medical, dental, vision, and life insurance Flexible Spending Accounts (FSAs) Paid sick time, PTO, holidays Annual raises and additional benefits

BUSINESS NEVER STOPS. 
Kinetic Personnel Group provides you with a single point of contact to ensure efficiency and keep your business moving. One call gets the job done, so you can stay focused on what matters most.
 
The people working behind the scenes on your projects are subject matter experts who focus solely on their area of expertise. They actively cultivate a network of passive and active candidates, to create quick, accurate and lasting employment matches.

Kinetic Personnel Group

Aerospace Customer Service Representative

Accounting

Administrative Skills

Aerospace and Defense

Billing

Business Administration

Communication Skills

Compensation and Benefits

Continuous Improvement

Customer Experience

Customer Relations

Customer Satisfaction

Customer Service Management

Customer Support/Service

Detail Oriented

Develop and Maintain Customers

Documentation

ERP (Enterprise Resource Planning)

Establish Priorities

IBM AS-400 Server

Insurance

Maintain Compliance

Manufacturing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Online Chat

Order Management

Order Processing

Organizational Skills

Past Due Accounts

Presentation/Verbal Skills

Pricing

Problem Solving Skills

Process Development

Process Improvement

Proposal Writing

Record Keeping

Reporting Skills

Request for Proposals (RFP)

Resolve Customer Issues

Return Merchandise Authorization (RMA)

Sales

Sales Administration

Sales Management

Sales Support

Team Player

Time Management

Writing Skills

Dispatch Work Orders to vendors and follow up on service completion • Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness .Follow established, approved procedure for high dollar repairs, issue high dollar purchase or numbers and monitor high dollar repairs as they progress up to and including call follow up • Support service activities and escalations to include, timeliness, accuracy, and quality of the event Education/Experience • Bachelor’s degree or equivalent experience. Physical/Environmental Requirements: • Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing • Level of Physical Requirements: Light to medium work • Level of Visual Acuity: Clerical, professional, administrative • Work independently and proactively to resolve customer issues.

Shift: Monday to Friday day shift 8am start Duration: 04- 05 Months Pay range: $30.00 - $40.00 Hourly Onsite Job Job Description: Conduct site operations in accordance with terms and conditions of program contract and statement of work. • Drive account strategy to achieve annual operating plan goals for revenue, service footprint growth, margin expansion, and account retention. • Develop and maintain positive and professional working relationships with clients, service vendors and Client staff. • Responsible for customer allegiance. • Drive business review process, ensuring customer and Client goals are met/exceeded. • Execute effective data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability. • Support action plans and tracking mechanisms to drive continuous improvement. • Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools. • Support problem resolution and escalation at account as needed. • Monitor all service activities and escalations to include, timeliness, accuracy, and quality. • Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance. • Resolve service billing issues, questions or credits. • Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness. • Search and provide alternate methods of service or parts in alignment with account strategy and promote alternate service providers with an emphasis on *** self-performed. • Adhere to all Client and customer security and safety procedures. • Work collaboratively with regional employees and managers. • Define and manage project scope and change requests. • Manage employee workload, goals and annual review process. • Create, define, maintain standards for all onsite activities. • Support opportunities to identify and leverage other Client products and services. • Participate in PPI project teams as assigned to improve business performance. • Other appropriate duties as assigned by Client management. .Dispatch Work Orders to vendors and follow up on service completion • Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness .Follow established, approved procedure for high dollar repairs, issue high dollar purchase or numbers and monitor high dollar repairs as they progress up to and including call follow up • Support service activities and escalations to include, timeliness, accuracy, and quality of the event Education/Experience • Bachelor’s degree or equivalent experience. • Experience in a customer facing position. • Proficient PC skills and ability to effectively use Windows based software. • Experience in Life Sciences environment. Education/Experience • Bachelor’s degree or equivalent experience. • Experience in a customer facing position. • Proficient PC skills and ability to effectively use Windows based software. • Experience in Life Sciences environment. • 2 years people management/supervisory experience. Physical/Environmental Requirements: • Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing • Level of Physical Requirements: Light to medium work • Level of Visual Acuity: Clerical, professional, administrative • Work independently and proactively to resolve customer issues. • Build strong, professional client relationships. • Team oriented. • Sound decision making skills. • Effective communication skills (both verbal and written). • Excellent time management and ability to prioritize work based on business and client needs. • Ability to make commitments, track and communicate progress, and follow through until completion. • Self-starter. • Results oriented. Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

Full Time Customer Service Jobs in Palmdale, CA

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Full Time Customer Service Jobs in Palmdale, CA

Aerospace Customer Service Representative Kinetic Personnel Group

Service Support Representative LanceSoft Inc

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