Red Bank, New Jersey27 days ago
This can be measured by, for example, but not limited to: accepts responsibility for own actions while taking ownership of department outcomes, proactively seeks opportunities to enhance knowledge in various departments to assist in the smooth delivery of services, mentors team members, ensures smooth process flow and safe environment, demonstrates good judgment, critical thinking and fosters service recovery by properly identifying, resolving, and reporting customer issues. Consistently demonstrates skill and knowledge of resources available to assist in critical decision making, These can be measured by, for example, but not limited to: HDX, Web-sites (ie: Access, CareCore, Passport, Insurance Companies, Code Correct), Scheduling system, Compass, Navinet and Med Metrix.