CareerscapeCustomer Service Representative CareerscapeCustomer Service RepresentativeNorwalk, CT$40,000–$45,000 / yearFull timeOur client, a prominent Customer Service company, is seeking a dedicated Customer Service Representative to join their team in Norwalk, Connecticut. The Customer Service Representative will work closely with various departments to facilitate smooth operations and deliver excellent service.
TtecBilingual French Customer Support Representative (Volvo Car USA) TtecBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJFull timeWhat You’ll Be DoingThe Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
TtecBilingual Spanish Customer Support Representative (Volvo Car USA) TtecBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJFull timeDeliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chatsNavigate systems efficiently to provide accurate, timely, and courteous mannerDocument and all customer interactions in the appropriate systemsAssist customers with product-related inquiries using all available resourcesTake ownership of resolving customer issues within authority, ensuring customer satisfactionEscalate complex issues to Tier 2 support or management when necessaryWhat You Bring to the RoleHigh School diploma required; College degree is a plusBilingual in Spanish and English is required - must pass assessments, written and oral. What You’ll Be DoingThe Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
TtecTier I Volvo Frontline Support Representative TtecTier I Volvo Frontline Support RepresentativeMahwah, NJFull timeDeliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats • Navigate systems efficiently to provide accurate, timely, and courteous manner • Document and all customer interactions in the appropriate systems • Assist customers with product-related inquiries using all available resources • Take ownership of resolving customer issues within authority, ensuring customer satisfaction • Escalate complex issues to Tier 2 support or management when necessaryWhat You Bring to the Role Education • High School diploma required, College degree a plusExperience • 1-3 years of relevant call center/customer service work experience preferredSkills • Roadside dispatching or emergency response experience preferred • Ability to work both independently and as part of a team • Strong decision-making skills, using logic and intuition • Excellent organizational skills • Excellent communication skills, both written and verbal • Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed • Creative problem-solving and troubleshooting abilities • Speed and accuracy in typingWhat You Can Expect • Total of $21.00 per hour. • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks)AdditionalThe position is working fully onsite in Mahwah, NJ.