Specialized experience is defined as performing advanced clerical and technical support duties such as using multiple office automation software systems to prepare, edit, and format a wide range of documents; assisting Tier I IT helpdesk operations by troubleshooting routine hardware and software issues, performing diagnostics, and analyzing malfunctions; monitoring group mailboxes and processing and maintaining user access within Active Directory and E-LAN environments; and managing IT equipment issuance, recovery, tracking, and inventory; coordinating equipment repairs. Specialized experience is defined as performing advanced clerical and technical support such as using multiple office automation software systems to produce, prepare, integrate, and format documents, charts, tables, and graphics; developing and managing database or spreadsheet software to store, analyze, and retrieve data; developing statistical reports; opening service tickets and routing for resolution; and assisting with equipment inventory and distribution.