Washington, DC20 days ago
Your Impact Responsibilities Include: Customer Service (70%) Provide exceptional customer service in accordance with the National Geographic visitor service philosophy Utilize the Retail POS to process purchases, exchanges, and returns within the Museum of Exploration Shop, retail outlets across Base Camp, and at external pop-up events Upsell add-on items during visitor transactions Maintain an organized and orderly environment for ease of navigation and execution of retail operations within the retail outlets Stay up to date on product knowledge in order to answer customer inquiries quickly and efficiently Answer customer questions about the Museum of Exploration, including exhibits and events Merchandise Processing and Inventory Control (30%) Support the Retail Warehouse Team in transferring merchandise from the warehouse to the sales floor Place product quickly and accurately as it is brought from the warehouse to the sales floor Assist the Assistant Manager, Retail Shop in merchandising and setting product displays Complete the damage process for merchandise that is returned damaged or is damaged on the sales floor Assist the General Manager, Retail Shop with monthly cycle counts and inventory spot checks Be able to support the Warehouse Team in the warehouse if needed Participate in the annual inventory process Educational Background High school Diploma preferred. Knowledge and Skills Experience in a visitor attraction or museum retail shop or warehouse Cash-handling experience Attention to detail Strong written and oral communication skills Collaborative mindset and ability to work in a team or group to accomplish a task Proficiency in Microsoft Office Suite and Google Workplace tools Desired Qualifications Ability to work in a fast-paced environment with shifting priorities Proactive customer service mindset Ability to work nights and weekends as needed Be able to lift up to 25lbs Collaboration and Teamwork Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.