PERMANENT

FULL_TIME

POSTING_API

UNKNOWN

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

<h1>Job Title: Retail Help Desk Technician</h1><h2>Role Overview</h2>The Retail Help Desk Technician provides frontline technical support to store teams, ensuring point-of-sale systems, devices, and retail applications operate smoothly. This role supports a high-volume, fast-paced retail environment and focuses on rapid issue resolution, clear communication, and minimal disruption to store operations.<h2>Key Responsibilities</h2><ul><li>Provide Level 1–2 technical support to retail store users via phone, chat, and ticketing systems<li>Troubleshoot POS systems, payment devices, printers, handhelds, and store networks<li>Support retail applications including POS, inventory, and workforce systems<li>Resolve hardware and software issues for store devices (registers, tablets, scanners, peripherals)<li>Escalate complex issues to Tier 2/3 teams while maintaining ownership and follow-through<li>Document incidents, resolutions, and known issues in a ticketing system<li>Support new store openings, store refreshes, and seasonal peak periods as needed<li>Maintain strong customer service while working under time-sensitive SLAs</ul><h2>Required Qualifications</h2><ul><li>1–3 years of IT support or Help Desk experience in a retail or high-volume environment<li>Experience supporting POS systems and retail hardware<li>Strong troubleshooting skills across Windows, peripherals, and basic networking<li>Experience using ticketing systems and following SLA-driven workflows<li>Strong communication and customer service skills</ul><h2>Preferred Qualifications</h2><ul><li>Experience supporting multiple store locations<li>Familiarity with retail systems such as POS, inventory, or workforce tools<li>CompTIA A+ or similar certification</ul><h2>Core Competencies</h2><ul><li>Ability to remain calm and effective during peak business hours<li>Strong prioritization and multitasking skills<li>Service-oriented mindset</ul><div class="notice">Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</div><div class="notice"><h3>EEO Notice </h3>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</div><div class="notice"><h3>Privacy Notice</h3>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. <ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></div><div class="notice"><h3>Pay Transparency Notice</h3> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:<ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</div>

Vaco provides expert consulting, permanent placement, executive search and strategic stafﬁng for companies around the world, in the areas of accounting, ﬁnance, technology, healthcare, operations, administration and more. As a premier talent solutions ﬁrm, Vaco connects people to their dream jobs and helps leading companies ﬁnd talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 ofﬁces across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.

Company Confidential

Retail Help Desk Technician

Communication Skills

CompTIA A+

Customer Support/Service

English Language

Follow Through

Hair Styling

Help Desk

New Store Openings

Peripheral Hardware

Point of Sale (POS) Systems

Problem Solving Skills

Retail

Retail Software

Service Level Agreement (SLA)

State Laws and Regulations

Technical Support

7+ years of retail planning experience, preferably with exposure to both the retailer side and the brand sideExperience working with major specialty beauty retailers is highly valuedExpert level proficiency in Microsoft Excel, including building tools, models, formulas, and reporting from scratchStrong ability to extract and communicate actionable insights from data quickly and clearlyExperience working in beauty, fragrance, or a high-SKU consumer brand is a strong plusComfortable working closely with a hands-on manager in a fast-paced, lean team environmentValid passport required for occasional international travelNo degree required with the right experience. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.

Retail Planner Manager Location: Culver City, hybrid schedule  Industry: Beauty/CPG Direct Hire  Pay: 130k-140k + Bonus   A fast-growing Beauty and CPG brand is looking for their first dedicated Retail Planner. This is a brand that has built serious momentum across major specialty beauty and department store retail partners domestically and is now expanding its footprint internationally. With a lean, high-energy team and a packed launch calendar ahead, this hire will have real visibility and real impact from day one.If you are a seasoned retail planner who loves digging into sell-through data, building forecasts from scratch, and owning the numbers behind a fast-moving product portfolio, this one is worth your attention.Key Responsibilities<ul><li>Build and manage retail sellout plans that feed the sell-in and revenue plan across a portfolio of wholesale retail partners<li>Analyze weekly sell-through data from key retail partners and pull clear, actionable headlines for internal stakeholders<li>Track inventory levels at the SKU level and make recommendations on when to push orders, hold back, or flag discontinuation risk<li>Manage SKU-level complexity across multiple launches, partial door distribution, flankers, sets, and frequent assortment changes<li>Build seasonal budgets and forecasts in partnership with the Sales Planning Lead and communicate demand plans to Operations and Supply teams<li>Prepare agendas and recaps for regular retailer planning meetings<li>Collaborate cross-functionally with Operations, Supply Chain, Product Development, Marketing, Trade Marketing, and Field teams<li>Support major brand activations throughout the year<li>Travel for market tours a few times per year, including domestic and international destinations</ul>Qualifications<ul><li>7+ years of retail planning experience, preferably with exposure to both the retailer side and the brand side<li>Experience working with major specialty beauty retailers is highly valued<li>Expert level proficiency in Microsoft Excel, including building tools, models, formulas, and reporting from scratch<li>Strong ability to extract and communicate actionable insights from data quickly and clearly<li>Experience working in beauty, fragrance, or a high-SKU consumer brand is a strong plus<li>Comfortable working closely with a hands-on manager in a fast-paced, lean team environment<li>Valid passport required for occasional international travel<li>No degree required with the right experience</ul>Why This RoleThis is the first dedicated planning hire on the sales team, which means you are not stepping into someone else's system. You are building it. You will partner directly with an experienced, hands-on planning manager, work alongside a passionate and collaborative team, and have a front row seat to what it looks like when a brand goes from momentum to scale. The compensation is competitive, the culture is energized, and the work is anything but boring.<div class="notice">Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</div><div class="notice"><h3>EEO Notice </h3>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</div><div class="notice"><h3>Privacy Notice</h3>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. <ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></div><div class="notice"><h3>Pay Transparency Notice</h3> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:<ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</div>

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Retail Help Desk Technician Company Confidential

Retail Planning Manager Company Confidential

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