This person looks to analogous but disparate industries (think Disney, cultural centers, civic public space, etc.) for inspiration on operational excellence and service delivery, and understands our innate challenge is a battle for people’s time – in the pursuit of creating places where people want to be. Overall responsibility for achieving excellence in the day-to-day operations of Plaza del Lago and Edens Plaza, with most of the time and focus spent on Plaza del Lago – including customer service, property operations, brand management, marketing, sales and administrative management.