Core responsibilities include, but are not limited to, executing tasks that achieve operational capacity objectives, supports service retention objectives, monitor KPI's and escalates variances to management, warranty administration support, warranty expense monitoring & parts return status, aid in coordinating the completion of campaigns or recalls, and handle day-to-day consumer affairs inquires/case reviews/hearings. Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies, assigned tasks, and management initiatives.