The Case Manager works directly with residents to identify needs and goals, understand eligibility and recertification requirements, complete benefit applications and renewals, prepare for annual and interim MPHA recertifications, support required income change updates, gather verification documentation, resolve barriers, and connect to longer-term community supports. Assist residents with benefit applications, renewals, MPHA annual and interim recertification requirements, and required income change updates, including gathering verification documents, completing resident portions of required forms, tracking deadlines with follow-up and problem solving when barriers or delays occur.