OTHER

FEED

Domestic Content Program Expertise: Serve as the subject matter expert on domestic content requirements under FRA, FTA, and FHWA programs, including percentage thresholds, component origin determination, and waiver processes. • Maintain SAM Registration: Actively manage and review certifications required to maintain the System for Award Management (SAM) database for applicable Progress Rail business units, coordinating with functional business owners.

PRS Facility Location Albertville, AL (PRSC Corp HQ) - 001 Job Purpose The U.S. Government Contracts Manager supports sales through the identification, mitigation, and resolution of U.S. Government contracts and associated risks within Caterpillar's Rail Division in alignment with compliance objectives. The U.S. Government Contracts Manager will perform periodic assessments of the compliance program as well as the performance on U.S. Government contracts to ensure both the program and the contract requirements are being met. The role will not only support all levels of Rail Division personnel but will also interact with external customers including the U.S. Federal Government, U.S. State & Local Government, transit authorities and their contractors. In this role, you'll be at the forefront of interpreting these evolving regulations and translating them into actionable compliance strategies that enable Progress Rail to successfully deliver on government contracts while maintaining the highest standards of integrity and operational excellence. Req ID 11807BR Company Description Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day. Education / Training • Bachelor's degree required in one of the following fields: Business Administration, Legal Studies, Paralegal Studies, Accounting, Finance, or a related discipline. Job Title Manager, Government Contracts City Albertville Key Job Elements Regulatory Interpretation & Compliance Analysis • Interpret Federal Regulations: Analyze and provide expert guidance on Federal Acquisition Regulations (FAR), FRA grant requirements, FTA Buy America standards (49 CFR Part 661), FHWA domestic content rules, and related federal, state, and local government procurement regulations. • Conduct Regulatory Research: Research emerging compliance issues, track legislative and regulatory changes, and formulate evidence-based recommendations to senior management on compliance strategies and risk mitigation. • Domestic Content Program Expertise: Serve as the subject matter expert on domestic content requirements under FRA, FTA, and FHWA programs, including percentage thresholds, component origin determination, and waiver processes. Contract Review & Risk Management • Review Solicitations and Contracts: Examine requests for proposals (RFPs), solicitations, contracts, delivery orders, purchase orders, and related documentation to identify compliance requirements, regulatory obligations, and potential risks. • Provide Risk Analyses: Deliver comprehensive risk assessments that evaluate regulatory, financial, and operational exposure, proposing practical mitigation strategies aligned with business objectives. • Support Contract Negotiations: Partner with commercial teams, legal counsel, finance, and customers to negotiate terms that ensure clarity and compliance with applicable government requirements throughout contract execution Compliance Program Management • Perform Compliance Assessments: Conduct periodic audits and assessments of Progress Rail's government contracts compliance program and contract performance to verify adherence to regulatory requirements and internal standards. • Manage DBE Compliance Program: Provide leadership and coordination for the implementation of Progress Rail's Disadvantaged Business Enterprise (DBE) Compliance Program across business segments, ensuring alignment with USDOT requirements. • Maintain SAM Registration: Actively manage and review certifications required to maintain the System for Award Management (SAM) database for applicable Progress Rail business units, coordinating with functional business owners. • Oversee Regulatory Filings: Take ownership of all regulatory filings and reporting required for contract performance, including FRA quarte

Progress Rail

Mgr, Government Contracts

Accounting

Analysis Skills

Auditing

Business Administration

Caterpillar Equipment

Code of Federal Regulations

Contract Management

Contract Negotiation

Contract Requirements

Contract Review

Customer Relations

Documentation

Federal Acquisition Regulations (FAR)

Federal Government

Federal Laws and Regulations

Finance

Financial Operations

Financial Regulations

Government Contracts

Government Regulations

Government Requirements

Interpret Regulations

Leadership

Leading Edge Technology

Legal

Local Government

Maintain Compliance

Management Strategy

Negotiation Skills

Paralegal

Program Evaluation

Project/Program Management

Purchase Orders

Purchasing/Procurement

Regulations

Regulatory Compliance

Regulatory Reports

Regulatory Requirements

Regulatory Submissions

Request for Proposals (RFP)

Research Skills

Risk Analysis

Risk Management

Sales Support

State Government

Systems Maintenance

Broadbean

UNKNOWN

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li>Listen to customers, understand their needs, and resolve customer issues</li><li>Utilize systems and technology to complete account management tasks</li><li>Recognize sales opportunity and apply sales skills to upgrade</li><li>Explain and position the products and processes with customers</li><li>Appropriately escalate customer dissatisfaction with managerial team</li><li>Ensure first call resolution through problems solving and effective call handling </li></ul>

STANDARD QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: <ul style="margin-top:0in"><li>Must be 18 years of age or older</li><li>High school diploma or equivalent</li><li>Excellent organizational, written, and oral communication skills</li><li>The ability to type swiftly and accurately (20+ words a minute)</li><li>Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Basic understanding of Windows operating system</li><li>Highly reliable with the ability to maintain regular attendance and punctuality</li><li>The ability to evaluate, troubleshoot, and follow-up on customer issues</li><li>An aptitude for conflict resolution, problem solving and negotiation</li><li>Must be customer service oriented (empathetic, responsive, patient, and conscientious)</li><li>Ability to multi-task, stay focused and self-manage</li><li>Strong team orientation and customer focus</li><li>The ability to thrive in a fast-paced environment where change and ambiguity prevalent</li><li>Excellent interpersonal skills and the ability to build relationships with your team and customers</li></ul>

CONDITIONS:
All MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.   In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.   Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Government Jobs in Albertville, AL

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Government Jobs in Albertville, AL

Mgr, Government Contracts Progress Rail

Remote Customer Service Representative MCI Military Recruitment

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