UNKNOWN

FEED

Home Office Requirements: Hardwired internet ethernet connection Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net) Private work area and adequate power source. To prepare you for this role, CSRs will be provided with paid comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

Systems Integration Inc. is currently looking to build a pipeline of candidates who are also bilingual English & Spanish for upcoming work. This remote Customer Service Representative CSR position will be in support of a government agency which is the Federal Emergency Management Agency FEMA.This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.Must have the ability to pass a federal background checkResponsibilities:
• Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims-specific information.
• Performing outbound calls to verify the authenticity of received documents.
• Utilize standard technology such as computer telephone email and web browser to complete work tasks.
• Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
• Refer escalated calls as needed to supervisor.Qualifications:
High School Diploma or GED equivalent required.
At least six months of customer service required call center experience preferred.
Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
Past or present Department of Homeland Security clearance preferred.
Must be empathetic in your ability to deal with sensitive topics and information.
Ability to speak and read English clearly and professionally.
Bilingual would be helpful.
Ability to pass a federal background check.
Must reside no more than an hour from the Houston area in order to be able to pick-up computer equipment.Home Office Requirements:
Hardwired internet ethernet connection
Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source

Government Jobs in Brownsville, TX

Resume Resources

Get noticed by top employers!

Government Jobs in Brownsville, TX

Customer Service Rep Systems Integration Inc

Resume Resources