Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions; Oversees assigned agency project management initiatives; Prepares administrative, budgetary, research and management analysis reports; Conducts research and corresponding analysis in assigned areas and topics; Assesses impact of state and federal legislation on agency programs; Researches and designs programs and strategies to enhance customer service delivery options; Reviews programs and expenditures for compliance with grant contracts; Recommends improvements to agency business practices and oversees the development and implementation of such improvements; Provides training and consultative services to agency staff and units; Drafts agency procedures; Serves on major agency strategic initiative project teams and provides technical and administrative support; Designs and/or modifies agency forms; Assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies; Mediates and resolves contested issues and cases; Explains statutes, regulations and policies to the public and agency staff as necessary; Acts for the branch manager in their absence; Performs lead/supervisory duties as assigned; May refer cases for hearings and testify as required; Performs related duties as required. and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing; agency functions and activities; business and public administration principles and practices; research and data analysis methodologies; grants and contracts preparation and administration; customer service strategies and techniques; Skills.