WHAT YOULL DO: Provide program oversight and supervision to the Business Licensing Sub-division and Utility Billing Sub-Divisions within the Billing & Licensing Division under Finance Department, with an emphasis on Business Licensing Supervise Business Licensing and Utility Billing activities, monitoring to ensure adherence to City Codes, policies, and procedures, with an emphasis on Business Licensing Ensure staff adhere to applicable laws, rules, regulations, City codes, policies and procedures Plan, assign, schedule, supervise, and evaluate the work of assigned staff Provide constructive feedback to staff's work and performance and provide proper guidance and training to staff Assist the Director of Billing and Licensing Division with administrative and operational work, including work resulting from or related to various information requests from other City agencies, the county, the State, other government agencies, and outside organizations and customers Perform complex analysis and audit of accounts, including applications and renewals, billing inquiries, and account analyses Prepare and monitor the budget of the two sub-divisions Prepare a variety of fiscal and statistical reports including revenue forecasts and cost analyses Handle and resolve escalated and complex issues and customer complaints Payroll/Classification Title: Administrative Services Administrator/Supervisor CLASSIFICATION SUMMARY: This class is the eighth level in a nine-level Administrative Services series devoted to providing management analysis and oversight; program marketing, outreach and education; fiscal analysis and oversight; and administrative/clerical/customer service support to programs, projects, executive staff and elected officials. POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE: Positions assigned to management analysis/program administrationmay be responsible for: Providing advanced journey-level work and staff assistance for the city manager's office or in the management of a city-wide function; Overseeing a department/division budget; Coordinating the procurement process; Administering contracts; Conducting public information and outreach including media relations; Supervising department/division support staff; Conducting analyses; Reviewing and approving expenditures; Preparing billings and coordinating receivables; Reviewing and/or calculating complex fees; Managing politically sensitive and/or highly complex projects; Representing the City to the media.