Director, Government & Economic Development Institute Auburn UniversityDirector, Government & Economic Development InstituteAuburn University, AL$150,000–$185,000 / yearFull timeReporting to the Assistant Vice President for University Outreach, Professional & Continuing Education, with a reporting line to the Vice President for University Outreach and Associate Provost, the Director advances Auburn University’s land-grant mission by developing and delivering innovative education, training, technical assistance, and other services that strengthen local governments, economic development organizations, public agencies, nonprofit organizations, and community leaders throughout Alabama and beyond. This position serves as the chief executive of the Institute and is responsible for strategic planning, program development, fiscal management, personnel leadership and supervision, partnership development, external relations, sponsored programs, and the overall growth and reputation of the Institute, University Outreach, and Auburn University.
NewManager II Customer Care Elevance HealthManager II Customer CareColumbus, GeorgiaServes as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department; has accountability for deliverables of a third party or vendor; manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs; develops and manages annual operating budget; may be assigned to special project work consistent with the role and as dictated by the needs of the business; audits to monitor efficiency and compliance with policies; prepares specialized reports. Experience monitoring and improving customer service performance metrics, with the ability to identify performance gaps, implement corrective action plans, and drive continuous improvement in agent performance and service quality is highly preferred.