Partners with the user community and its representatives to define requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts across Collaboration Services products, ensuring that the solutions and process support the strategic direction of supported services. To effectively support the needs of the University, this position will regularly consult with the user community and its representatives to define requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts across Collaboration Services products.