DEFINITION: Under general supervision, performs a variety of specialized paraprofessional engineering work and office duties in support of professional engineering staff and inspectors for the planning, design, and construction of Capital Improvement Projects (CIP); maintains plan files and engineering records; conducts field surveys, maintains the database, generates reports, and creates maps; and performs related work as required. Receives and responds to information requests for base maps, parcel maps and improvement plan information, encroachment permits, benchmarks, and other geographical data, soils reports, as-builts, and street improvements; retrieves plans, reports, permits, and files as necessary to comply with requests; responds to complaints from the public and resolves conflicts between owners, contractors, developers, utility companies, and others.